Email Cancellation Help?
Hi,
I have received that email about Virgin cancelling my virgin.net email as I no longer use their products, but I've still got Virgin broadband?
I've had broadband with Virgin media for years so I don't really understand why they should cancel my email account?
Any advice/help would be greatly appreciated.
Steve
SteveKelly66 wrote:I've had broadband with Virgin media for years so I don't really understand why they should cancel my email account?
Almost certainly the problem is that your virgin.net email account is not linked to your current Virgin Media broadband account,
You can check that by signing in to your My Virgin Media Account (where you view your VM bills). Then go to the "Account settings" page, then the "My Virgin Media account details" page. Then click on "Manage other Virgin Media Accounts". If the virgin.net email address is not listed then the email account is not linked to your broadband account.
The Forum Team (VM staff who support this forum) can check this out for you and advise whether it's possible to keep the virgin.net account. One of the team will be contacting you via this forum thread in the next day or so.
Coenoby