Concerned Virgin.Net eMail Users

[Mr_Crabbit]

I, like many others here have received the dreaded "Action needed: We’re closing your email account" email. I'd like to suggest that forum members who are going to be adversely affected by this course of action leave their user name here. Hopefully someone at Virgin Media will take note of the pain and inconvenience this will cause and reconsider.

Moderators, please merge or discard this post if such a list already exists. Thank you.

Mr_Crabbit : Five currently active virgin.net email addresses, used by me, my wife and daughters. Customer since January 1997. Addresses used for many site logins.

[用心棒]

Whilst waiting for the forum team…

Judging from other posts it seems best to start a new thread if concerned at receiving “Action needed: We’re closing your email account” notifications.

AFAICS the main criteria for reprieve seems to be:

• you are currently a Virgin Media broadband customer
• the latter and virgin.net account are held under the same account holder name
• you are prepared to replace all your current email addresses with your virgin.net email addresses

FWIW even if reprieved do give consideration to migrating to another email service provider to benefit from:

• not restricting your choice of broadband supplier due to fear of losing email accounts
• better security
• spam handling
• ⋮

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[goslow]

It's a small 'improvement' on VM's previous approach which was simply to delete the .net email addresses with no warning at all!

[PhilipB999]

Same as above.  What is the way to keep it active? (even if that means getting a subscription!)

[kenat79]

Same for me - I have a current VirginMedia account but my ,net email address was setup in the old dialup days but I still use and need that email address! Help!

kenat79

[kenat79]

1. My account is [MOD EDIT: Personal info] and email login is [MOD EDIT: Personal info]
2. got an active account at the moment as above

thanks Ken - kenat79 etc!

[tjb28445]

Also have virgin.net email address due to be terminated BUT I have active services - broadband, tv and o2 volt. Please advise what can be done to keep my .net account. 

[Daniel_Et]

Hi @kenat79, thank you for your response.

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[PhilipB999]

Hi 

Daniel_Et

Preview

Is there a general solution to this that will work for ll the people with the same difficulty on here?
Many thanks!
P

[goslow]

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@PhilipB999 wrote:

Hi 

Daniel_Et

Is there a general solution to this that will work for ll the people with the same difficulty on here?
Many thanks!
P

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Is this the same mailbox you posted about in 2022 or a different one?

https://community.virginmedia.com/t5/Forum-Archive/Re-virgin-net-email-address-not-working/td-p/4919...

For those who are currently a VM customer, the options are explained at post #2 above from VIP 用心棒

If you are not currently a VM customer then VM seems intent on finally clearing out these legacy mailboxes with no further extensions or exceptions. New customers do not get any VM email addresses and existing customers cannot create new ones.

If you need to back up the mailbox, this topic may help

https://community.virginmedia.com/t5/Forum-Archive/Backing-up-your-Emails-One-of-many-solutions/m-p/...