Email account to be terminated - virgin.net
I am messaging on behalf of my father. He has dementia and I am trying to help him keep his virgin.net email address active. He is panicking massively as all his accounts (banking/communication/travel) etc are all linked to his virgin.net account. There is no waya he can create a new email address (like gmail) and then change all these accounts to the new email address.
I have been on live chat and phone with Virgin Media who say it is not their place to help as talk talk have taken over the email service from Virgin Media. However Talk Talk say they don't know anything about it, especially as the email has come from virgin media.
There has to be a solution here? A department that can help? I am not bothered about whether it is free for ever or anything like that. I just want to help a very confused and scared father feel like he can cope.
Who at Virgin Media or Talk Talk can we speak with to resolve.
[MOD EDIT: Post split to create own thread]
I have just checked and you don't have a service where my dad lives. So he can't even become a customer. It does seem pretty bad service to cut his email address, if he can't even become a customer of yours? Is there anything you can do to help?
Keep me posted
We're so pleased to hear you'd like Virgin Media. Whilst we're busy expanding our network, it looks like we're currently unavailable at *, ************, IV22 2JH but we can keep you posted!