My virgin.net email account
Hi
Just wondering whether anyone can help.
Earlier this week I was unable to gain access to my virgin.net email account.
This is usually done via the Virgin Media site which I can still log into.
The page however states "Your Virgin Media Mail account is currently unavailable"
I have tried 4 times speaking with individuals via the online customer services chat system which has proven to be a long drawn out process with different guidance/information given. The last person advised that virgin media no longer supports this email account and suggested me to contact Talk Talk. As I don't even have an account with this provider, I fell at the first hurdle trying to speak to their online team.
I have been using this email account for over 30years. All my contacts and other important documentation required for both work and personal use are currently not accessible.
I do not recall being advised that my account would be made redundant (if it has). Otherwise, I would have taken the appropriate action.
All I am asking is a representative from Virgin Media to contact me and inform me how I can resolve this great inconvenience.
I welcome any advice from anyone who has experienced this ordeal.
Regards
RY
You can forget the phone CS staff as they have no ability to access the email service.
Send an email to yourself from another account. Does it bounce back as undeliverable? If it does the account is definitely gone. If it doesn't there is just a possibility of recovery but it will have to be done by VM very quickly.
Whatever email you use in future it is vital to keep an offline copy of all important emails and data, rather than trust an online email account.