Forum Discussion

RobinKY's avatar
RobinKY
Tuning in
2 months ago

My virgin.net email account

Hi Just wondering whether anyone can help. Earlier this week I was unable to gain access to my virgin.net email account. This is usually done via the Virgin Media site which I can still log into. ...
  • jpeg1's avatar
    jpeg1
    2 months ago

    You can forget the phone CS staff as they have no ability to access the email service.

    Send an email to yourself from another account. Does it bounce back as undeliverable? If it does the account is definitely gone. If it doesn't there is just a possibility of recovery but it will have to be done by VM very quickly.

    Whatever email you use in future it is vital to keep an offline copy of all important emails and data, rather than trust an online email account. 

RobinKY's avatar
RobinKY
Tuning in
2 months ago

Graham 

Thanks for advice,but still not near getting this resolved.

Spent whole day yesterday and this morning onto the online customer service team (another painstaking ordeal) Awaiting someone to contact me directly.

They insist TALK TALK took over the responsibility of virgin.net domain, managed to speak with Talk Talk representative who denied this.  🤕

Graham_A's avatar
Graham_A
Very Insightful Person
2 months ago

RobinKY  Virgin Media sold their ADSL broadband service to Talk Talk some years ago but NOT the virgin.net domiain.  That is still controlled by Virgin Media.

In view of the misinformation you have been given I will escalate this to the Forum Team priority queue.