Forum Discussion

Chris2001's avatar
Chris2001
Tuning in
2 years ago
Solved

e-mail received about virgin.net account to be deleted

Hello Community.

I have received two emails telling me my virgin.net account will be deleted soon as I "am no longer using VM" services - but I am an active VM Broadband account holder.

At first I thought these were spam or fishing e-mails, but it seems others have had them too.

I do not understand what is going on, am hoping that there is a resolution to the issue.

Please, is there anyone who can help?

Chris

5 Replies

  • Chris2001's avatar
    Chris2001
    Tuning in
    2 years ago

    Thank you Beth.

    Yes, I would very much like to keep my e-mail account.

    Please can you message me about how I can link my e-mail account to my broadband subscription.

    • Ayisha_B's avatar
      Ayisha_B
      Forum Team (Retired)
      2 years ago

      I'll pop you a PM 📩 now to assist further Chris2001 

      Hope to hear from you soon 🙂

  • Ayisha_B's avatar
    Ayisha_B
    Forum Team (Retired)
    2 years ago

    Thanks for your time via PM Chris2001 

    I'm glad we could help resolve things for you.

    If you need anything else, let us know.

    All the best 🙂

  • Chris2001's avatar
    Chris2001
    Tuning in
    2 years ago

    Hello Community, and following up on my previous post re virgin.net e-mail address to be deleted with not much notice.

    To those facing similar issues (and having a VM account), know that there is a route to a solution.  Through lots of help from the Forum Team, and also a long phone call to tech support, it looks like my issue is (hopefully) resolved. It took a few days to sort things, but I am told that my virgin.net e-mail address is now properly attributed to my VM broadband account. Time will tell if that has sorted the issue, but I am feeling a lot happier now    (although I have made doubly sure that my e-mails are backed up on my computer ....)