can not log in to virgin.net email
Hi i really hope some one can help.
I was auto logged out of my virgin.net email as the webmail page was idle for a while. I tried to log back in and got a
Your Virgin Media Mail account is currently unavailable
This is either because your Virgin Media Mail account is locked, or because you don’t have an active account with us anymore.
If you have an existing Virgin Media Mail account with us, please follow the steps below, as your account may have been locked as a security precaution.
Follow these steps unlock your Virgin Media Mail account
I followed all the steps for reseting passwords with no luck. I set up a gmail account so that i could change the login email as requested and now i can not log in at all with either my virgin.net email or gmail address.
I am desperate now as i am in the middle of a number of issues i am dealing with via email (NHS & DWP) and really need access asap.
Thanks David
You can try a check yourself. Go to the link below
https://verifalia.com/validate-email
and enter your email address to test
If you get a response which includes
Classification: Undeliverable (with a red square next to it) and Status code: MailboxDoesNotExist
then the mailbox has most likely been deleted. If you get a response which includes
Classification: Deliverable (with a green square next to it) and Status code: Success
then the mailbox has not been fully deleted yet.
If your mailbox has only just been deleted it may be possible to reactivate it for you to rescue information. Unfortunately, this seems to be at the discretion of the VM forum staff as to whether they offer that or not.
This topic may be helpful if you can gain access and just want to archive the mailbox