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Flemd's avatar
Flemd
On our wavelength
5 months ago
Solved

can not log in to virgin.net email

Hi i really hope some one can help. I was auto logged out of my virgin.net email as the webmail page was idle for a while. I tried to log back in and got a  Your Virgin Media Mail account is curren...
  • goslow's avatar
    5 months ago

    You can try a check yourself. Go to the link below

    https://verifalia.com/validate-email

    and enter your email address to test

    If you get a response which includes

    Classification: Undeliverable (with a red square next to it) and Status code: MailboxDoesNotExist

    then the mailbox has most likely been deleted. If you get a response which includes

    Classification: Deliverable (with a green square next to it) and Status code: Success

    then the mailbox has not been fully deleted yet.

    If your mailbox has only just been deleted it may be possible to reactivate it for you to rescue information. Unfortunately, this seems to be at the discretion of the VM forum staff as to whether they offer that or not.

    This topic may be helpful if you can gain access and just want to archive the mailbox

    https://community.virginmedia.com/t5/Forum-Archive/Backing-up-your-Emails-One-of-many-solutions/m-p/3539542