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Welli's avatar
Welli
Joining in
2 years ago
Solved

virgin.net email

Hello, just joined the forum in the hope that someone can help.  We have (stupidly perhaps) had a virgin.net email address since about 1996.  Since Friday, we have been unable to access it.  We do not have any other Virgin products e.g. broadband etc., but we do have two mobile phones with Virgin and the bills go to the virgin.net account that we can no longer access.  I have been passed back and forth for the past 2 hours between Mobile and Media but nobody is able to help.  I have sent an email to the email account that we cannot access and as yet it has not bounced back so we would just like to get into it for one last time.  Does anyone have any clue who to contact about this?  We would be very grateful for any assistance.  Thank you for reading.

  • Daniel_Et's avatar
    Daniel_Et
    2 years ago

    Hi Welli, that's great to hear 😀

    If you experience any further problems, please don't hesitate to contact us.

    Regards,
    Daniel

14 Replies

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  • Welli's avatar
    Welli
    Joining in
    2 years ago

    Hello, I'm posting in the hope that someone an advise us what to do as we are getting a bit desperate.  Our Virgin.net email address has suddenly stopped working - it is 'unavailable'.  We have had this email address since the mid 90's (dial up).  Although we have no other Virgin products (except mobile phones) we have never been advised that the email service was going to be withdrawn.  We just need to get 'into' it for one last time to get our address book mainly. We have tried unsuccessfully to contact Virgin but keep being passed from Media to Mobile and nobody can advise us.  Does anyone know how to contact them please?  Thank you.

      • Welli's avatar
        Welli
        Joining in
        2 years ago

        Hello Graham and thank you for taking the time to respond.  I did notice other people have had the same problem. I hope someone from VM is able to help. Thank you again

  • Anankha's avatar
    Anankha
    Problem sorter
    2 years ago

    As you don’t have a current/active broadband account chances are the email has been deleted. This should happen within 90 days of closing your account but some accounts have been missed. 

  • Welli's avatar
    Welli
    Joining in
    2 years ago

    Thank you for all the responses regarding this issue.  We are still able to access the email address at the moment and considering we've spent a considerable amount of time contacting people/organisations to change our email address it is alarming to see that emails are still arriving - mostly junk -  we hope!!

    Thankyou & regards

    • coenoby's avatar
      coenoby
      Very Insightful Person
      2 years ago
      Welli wrote:

      We are still able to access the email address at the moment and considering we've spent a considerable amount of time contacting people/organisations to change our email address it is alarming to see that emails are still arriving - mostly junk

      Are you viewing these new emails in the virgin.net email account itself or are these emails being forwarded from the old virgin.net account to your new email account?

      The reason I ask is that sometimes VM's deletion process simply removes access to the webmail account but leaves the mailbox itself still live and able to accept (and forward) new emails.

      The VM Forum Team can arrange to get the virgin.net address fully deleted for you. That would be the best thing to do. Post back if you are happy for them to do that.

      Coenoby

      • Welli's avatar
        Welli
        Joining in
        2 years ago

        Hello Coenoby

        I am viewing these emails in a different provider.    However, while the virgin.net email address is still accessible we will leave it as it is as my husband tried to get the emails forwarded to a 'yahoo' account but it didn't work.  It seems like yahoo won't accept forwarded emails from virgin.net - I'm not a tech person so not sure why that would be.  So, thank you for your suggestion but for the time being we will leave everything as it is just incase something comes through there that is important.

        Regards

  • Martin1713's avatar
    Martin1713
    Joining in
    10 months ago

    I have similar problem . I cannot access virgin.net email but also cannot access the virginmedia site. I had an account number but I don't pay for any virgin services. Spent most of yesterday trying to sort but virgin bots are rubbish and when I did get through to a virgin help they eventually told me talktalk look after it which was a total load of rubbish. No way to get any help until now on this chat. Can anyone please help. Think I need to send email to virgin media ceo