*HELP* Trying to Cancel Early (Early cancellation fees)
Hi, My contract finishes on 11/10/2025, i have roughly 7 months left and i am trying to cancel my contract and i plan on moving to another provider like BT or Sky - For some reason almost NO ONE speaks fluent english or even knows basic english and are VERY unhelpful? Im currently on M125 bundle comes with tv box and telephone line which normally would be £73 as a whole HOWEVER i got a deal on this contract for just £33 a month! Now heres the issue;
My total if i stay on contract till it finishes would be £231
but if i cancel i have been quoted i would have to pay 78%-92% cancellation fee so an agent and myself have worked this out to be roughly £91.28 if i was to cancel today and leave virgin media. HOWEVER!!!
When i try to cancel the agents in virgin media online chat KEEP saying my early cancellation fee is £450.00 GBPS yes £450? Which is impossible staying on contract would only be £231 so how is it even possible for it to be £450 if i cancel early? It Makes NO SENSE again i explained to the advisors that theyve got it wrong they must be calculating £72 a month but thays not what i pay nor what i have ever paid i pay only £33 a month why on earth are they confused and trying to overcharge me? I noticed they dont speak english very well and dont even know the basics of english which is why they are so unhelpful
CAN SOMEONE PLEASE HELP ME CANCEL MY CONTRACT ASAP FOR THE CORRECT EARLY CANCELLATION FEES? (AROUND £91.28) NOT (£450) its a complete joke!!!