Forums
Virgin Mobile
Tips and tricks for your Virgin Mobile serviceHome Phone
Help with your Virgin Phone line
Recent Content
Home Phone Switchover - can I just scrap telephone?
Just got an email to say my home phone switches on 20 August. I have not used the landline for ages and it is only part of my package as it is more expensive to remove it. Why can't VM just take the telephone off my services without it costing more?
Landline not working is engineer needed
My landline is not working since yesterday morning with no dial tone. I have phoned to try to resolve and an engineer is booked for Saturday morning. My mother lives in the same area and has the same issue. She alerted me to it. She is without her anytime calls that she uses daily. The advisor didn’t say there was a problem in the area and booked an engineer. I’m not sure if that would solve this issue? I’m sure many others landlines are down but they probably just use mobiles anyway. We shouldn’t be charged for services we can’t use for a few days.
How do i find out how long i have on my device plans
I had two mobile device contracts with virgin mobile. The sims have switched to O2 but I am still paying for the devices through Virgin. How do I find when these end because anything mobiles just redirects you to O2 who are only managing the sim card
Landline over Ethernet not working
My landline has been converted to work from the hub and has been fine for some time. However, it stopped some time this week - someone could not contact us on the line so I checked it today and there is no dial tone and lots of crackling. I can get a dial tone if I disconnect the telephone cable from the back of the hub and then reconnect it but the phone does not work. my phones are cordless, but I have tried two different base stations in the master socket. I have restarted the hub. I have had 3 goes at phoning support from my mobile, but cannot get anywhere with the bot. She either starts asking for my credit card details or takes me back to the main menu. Is there a way to get somebody to help - I.e. bypass the support bot? thanks, AlanHouse move
Hi 👋. After a lengthy online chat yesterday I have been left baffled. I have carried my existing contract/package over to new house when I move in 6 weeks. The thing is the girl said I keep the same landline number. I said I can't as where I'm moving to is a different area code (0131 to 01506). She has assured me that it is okay. I've kept a copy of chat, but am I wrong in saying that it should be a new number I get for that area. Confused.comVoicemail not working
Hi been trying to find how to raise an issue but struggling so tagged onto this thread. My voicemail is not working. I get the tone indicating there is a message but when you listen there is no content. U have been onto VM multiple times and they say they have fixed it but they haven’t. Now a call goes to voicemail mail almost immediately so landline is almost useless for incoming calls. Only solution I can think if is to disable voicemail and go to a separate answer machine. Any advice?Landline Crackling/Static noise.
Good evening. For the past 4 days we have had no dial tone on the landline phone so i purchased just a basic phone to check the line and all i am hearing is crackling then it goes dead then back to crackling. The phone is plugged into the master socket and their are no extensions from it. Also have checked the service status page and it says there is no issues with phones in my area. Thank you.Landline Dead Since 17th June 2025 – No Fault Shown – Urgent Support Needed
Hi Virgin Media Community, I’m posting here as a last resort after struggling to get proper support. My Virgin Media landline has been completely dead since 17th June 2025. When calling the number, it just says “We cannot take your call now.” However, when I log into my account, it shows a green tick and says “No known issues” with the landline. I’ve tried calling the support number 0800 052 2164 but couldn’t get through to anyone — the options keep looping me around with no way to speak to a human. This landline is essential as it’s used by my elderly mother, and we need it restored urgently. Package: M50 Fibre Broadband Maxit TV Talk More Anytime Approx. £85/month I’ve already: Logged a formal complaint through your website Contacted Virgin Media on WhatsApp, but still awaiting resolution Can someone from the Forum Team please help escalate this and get it fixed? If a technician visit is needed, I’m happy to arrange it. Also, I’d like a credit or refund for the time the phone line has been unavailable. Thanks in advance, DeepakLine cord error - tried different phones and also plugging phone line into router - please help
Hi, as per title my landline has stopped working and get a line cord error. Initially I thought the home phone had broke, so brought a replacement but that doesn’t work either. I then did some research online and it was suggested the landline needs to be plugged directly into the Virgin router rather than wall socket - so brought an RJ11 adapter, but problem still persists. I did report issue with Virgin media 3 days ago, but not heard back, and quite frankly the support teams seemed more interested in getting me to renew my contract, rather than resolving issue :o(back up phone, how to use it?
a few years ago when renewing my vm contract, as a vunerable customer I asked about a back up battery pack, I was actually sent a large landline phone, yesterdays powercuts that shut the whole town down including the mobile sector so unable to use landline or mobile then remembered back up phone and realised I have no idea on using it, there is an option to plug phone into the router but as router was down I wondered how does it work, can somebody advise me on how to use the back up landline in case of a power cut please? all help and advice appreciated
