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Does Hub 3 phone port replace BT Master Socket
Presently a person has broadband from VM and an analogue landline from BT. If the person decides to get telephony from VM as well can anything analogue telephone equipment that was connected to the BT Master Socket instead be plugged in to the phone port on the VM Hub?Call diversion on digital landline
I had a fault on my landline which the attending engineer decided to fix by arranging the cutover to the new digital landline via the hub. I discovered that my call diversion on no reply and diversion on busy are no longer working. I found instructions on how to set up an all calls diversion via *21* but I can't find anything on how to set up the old service that I used before i.e. divert on no reply and divert on busy. Are there some other codes for that?
Port sky number to virgin number possible?
Hi all, I’ve got Sky Broadband with VoIP, and like many others I’m stuck using the Sky router because the phone service only works through it . there a option to get my own voip service but i dont want to go down that route yet as i only use my sky landline for incomming calls for my old customers. I also have Virgin Media TV with a Virgin landline, which I’d much rather use as my main phone. What I wanted to do was: “Port” my Sky phone number onto my Virgin number so both numbers become one Is this possible or are there any other workarounds? Thanks
digital voice switchover,wired connection haha
just had notification from vm about digital voice changeover in march......can't believe that virgin is not offering similar device to bt adapter for this nationwide changeover......the cost of engineers rewiring hundreds of thousands of houses and loss of business from households like mine would more than cover the cost.......seems ludicrous to get rid of millions of miles of cpper wire to then say you have to have a wired connection between wi-fi hub and phone.
Landline not ringing for incoming calls anymore
For some reason incoming calls do not ring anymore. Our phones aren’t on mute or privacy mode. They’re plugged into the wall (not yet been migrated over the hub). Just tried a different landline phone and same thing. If we call from our mobile and press the answer button on the landline it does actually connect but never rings out. Used to work fine but stopped a month or so ago. Any ideas please?Landline phone switchover to fibre not working
On 16/01/2026, I received an email saying: "Your home phone’s been switched to our fibre network" and to connect my DECT phone to the Virgin Media Hub 4 using the adapter VM had sent over earlier. I did that and I restarted the Hub. My phone reports there is no line connected. I've tried restarting the Hub 4 several times. I've tried switching from Telephone port 1 to 2 at the back of the Hub 4 and it doesn't make a difference. There is no phone signal coming from the broadband Hub. The Hub 4 is in modem mode. All the connections are correct. The phone is connected to the adapter, which is connected to phone port 1 on the Hub 4. I have turned the Hub off and on, I have reset it, I have followed instructions on the VM website, but nothing at all works. There is no phone signal coming from the broadband Hub. Any suggestions other than phoning VM and reporting a fault? Many thanks.
