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No phones compatible with our VM Hub
None of the phones we have tried are compatible with the Hub. The ones we have tried are all modern (some almost new). Even the emergency back-up phone installed by the VM technician will NOT connect. Any ideas if there is a way of telling which phones will work with the Hub as we have been told to buy a new phone? We have no mobile signal in the house so according to the VM website we should not have been migrated. We now have no mobile and no landline, just an emergency phone at the top of our roof which is impractical to reach.Landline issue
Hello, Our set up; virgin broadband, TV & landline. We have an old nynex box on the wall outside and an NTL box on the inside both there since the late 90s. Next to the NTL box we have a double phone socket (with no company id). The landline was used for a number of years but hasn't been for the last 10 to 12 years. It's been retained to keep the package cost down. We also have a regularly used BT landline. I now want to move the BT landline number to virgin, replacing the existing virgin number and upgrading the phone package to match that of BT (or as close as can be). Before trying to arrange this I thought I'd better check the virgin line still works; it doesn't (no dial tone), using either of the two sockets. No idea how many years this may have been a problem. The phone and cabling used to test the line work ok with BT. The online status check doesn't identify any faults. The number still exists; when called it apparently rings endlessly. There have been a number of engineer visits since the phone was last used. One was to replace the cable across the garden, from the house to the street, and another was to temporarily connect us to an unsused but still connected nynex box next door while an unspecified fault in the area was fixed. I'm wondering if the phone connection wasn't correctly reinstated at some point. In November 2023 I received a text saying the digital voice switchover would be happening in Jan 2024 and an adaptor would be sent; it never arrived. I've recently discovered the change was suspended for a time but has now resumed. Just in case the switch had been done I connected the phone to the TEL1 socket on the hub using the equivalent of the adaptor, made from spare cabling and connectors. It didn't work of course. I'm now wondering if, rather than have someone investigate and maybe fix an issue with a system that is about to be decommissioned, I could be switched to digital now? Any thoughts or suggestions? Thank you.
Landline phone not working
I reported an issue on with my home landline phone not working. I discovered it wasn't working on the evening of 28/APR and reported it on 01/MAY by calling 0345 454 1111. I have the old copper cable dedicated wall connection socket and tried another working DECT cordless phone and handset with the same result - no dialtone. I can call the landline phone from my mobile phone and it rings, but it is not possible to answer the call. An engineer was supposed to visit on 03/MAY but I received a message on 02/MAY saying that the issue is a network issue and work was underway to fix it. Later that same day, I received a text message stating the issue was now resolved. Only, it wasn't. I called the 0345 number on 03/MAY and reported the issue again. This time I was told it was being passed to another team who would investigate. If they need further information from me, they would be in touch, but the phone should be working again in 3 working days. If Monday this week was regarded as a working day, then today is the 3 day mark and my phone is still not working and I have received absolutely no follow-up. Can someone please investigate this? That's now over a week I've been without a phone service that I have paid for. Thanks, BrianNo Dial Tone
We had a message on our home number which said 'Check Phone Line' and there is no dial tone. All the cables are fully in the sockets with power and new batteries. I suspect there is a fault as we had crackling for a number of days before the phone went completely dead. How do I book an engineer? The main line is connected to the main telephone socket.
Scam mobile calls from India on landline
I have started receiving a lot of calls from supposed UK mobile numbers (a different number every time), 20 calls to date, all between 09:00 and 17:00 Mon-Fri. Initially we answered the calls as we did not know who was calling, lately we have just let them go to voicemail. When you answer the phone it is always someone saying they are from Virgin Media and that there is an issue with the broadband connection, when challenged to tell me who I am and where I live they immediately hang up. The calls are from a call centre, you can hear the chatter in the background and appear to be from (I'm guessing) India or similar. It is very annoying and worrying as my wife's parents are both nearly 90 and not very well and they are normally the only people who ring us on the landline - we don't give the number out anywhere as we use our mobiles for everything - it stresses my wife as soon as the phone rings before you can see who the caller is. How can we stop these people calling? It is obvious that they are international calls and that the numbers are being spoofed and changed every time, so it is pointless blocking the numbers as they never repeat. 07850 0914xx, 07938 5829xx, 07775 8906xx 07891 3825xx, 07786 5401xx, 07815 7318xx, 07891 4093xx, 07847 4772xx, 07514 9048xx, 07803 4932xx, 07548 0010xx, 07399 6596xx, 07901 3336xx, 07425 0149xx, 07595 2257xx, 07835 2450xx, 07557 2382xx, 07710 8234xx, 07886 2952xx, 07956 6167xx. p.s. Member of TPS already. [mod - numbers edited in case innocent numbers being spoofed]cannot book engineer to fix landline
does anyone know how I book an engineer to fix a landline fault? I've tried the telephone which only lets you cancel or reschedule, then kicks me off. I've also tired the website; but I am going round in circles. I've registered a complaint but that takes 28 days to resolve! I have a vulnerable person in the household so need it up and running. Grateful for any guidance. ThanksVoicemail not working
Hi been trying to find how to raise an issue but struggling so tagged onto this thread. My voicemail is not working. I get the tone indicating there is a message but when you listen there is no content. U have been onto VM multiple times and they say they have fixed it but they haven’t. Now a call goes to voicemail mail almost immediately so landline is almost useless for incoming calls. Only solution I can think if is to disable voicemail and go to a separate answer machine. Any advice?