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Help with your Virgin Phone line
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Redundant Landline Cable
Hello, My landline connection was switched to VOIP a while ago. The old wiring from the brown VM wall box to the old BT master socket is redundant and is looking a bit sad and tatty. I'd like to remove it if possible. My question is can I do this myself? I've stripped out all the internal phone wiring with the exception of the master socket and would like to finish things properly. Chris
need a landline phone adapter urgently how do i get one
Hi how do you get to actually talk to someone at virgin media have tried multiple numbers but there is only ever one option and that is how to pay the bill after which you get cut off our landline has been out of action since it went digital now running into weeks virginmedia neglected to send an adapter to plug into the wifi hub and I cant find where to order one or a telephone number that actually connects to an actual person any help will ge greatly appreciatedHome Telephone Number Not Ported
I have moved my account to a different property and requested Virgin Media to Port my old home telephone number. I've spent a lot of time on the phone trying to resolve issues with my old telephone number not being ported but not succeeded in my attempts. Virgin Media's customer service nowadays is terrible, and I've had multiple frustrating experiences with the call center based in India. Despite requesting them to let me speak to the manager and UK Customer Service they did not let me speak to either of them. It's frustrating the confirmation from the Virgin Media team is that the agent has made a mistake and instead of moving the account agent has created a new account. Since February I have spoken so many times to customer service and each time they have told me the issue is resolved and the telephone number will be ported. But on my last call in May, they are now saying the number is no longer available to port. My telephone number is over 25 years old and this number was also given to my business contact losing this number is a big loss. I don't know what to do. The help from someone who understand the importance of your old home telephone number will be much appreciated.Wrong Time on Handset since moving to Digital Voice
Since moving to digital voice 2 weeks ago when we set the correct time on the BT digital handset when a call comes in it sets the handset phone 1 hour in front. When you change it back and get another call it reverts back to 1 hour in front again their is a issue with your CLI information that needs sorting. I have created a new thread from the ghost call issue since been accused of hijacking the threadDisconnection
My daughter and I had our phones disconnected 7th October after Virgin Media messed up our broadband contract renewal and forgot to include the phones. After speaking to 10 different people over a course of approx 6 hours, several letters on the app, and lots of promises, we are STILL disconnected 3 weeks and 2 days later! I am just off the phone to another representative (when they finally transferred me to the correct department) to be told that nothing has been done and It will take 3 to 5 working days to complete! They used the word "escalate" just like the others! Daughter is in TY year and all her educational contacts have that number so God knows what has been missed! This on top of everything else not having your numbers causes a lot of upset. If have contacted Comreg re this and they are currently on the case. The service is unacceptable, a problem (that they started) that could have been resolved in a couple of days is now going to take over 4 weeks!
