ForumsVirgin Mobile Tips and tricks for your Virgin Mobile service11 months ago267 PostsHome Phone Help with your Virgin Phone line58 minutes ago1,266 Posts
Recent ContentLANDLINE No Dialtone My landline has not been working for 3 days , how do I report a fault as there is nothing on the website for logging this issue. I am still on the old wall socket connection & have tried plugging a different phone directly into the socket Land line constantly ringing Land line was constantly ringing just one ring throughout the night,unable to sleep for it, plus its been doing it randomly other times for the last few days. I tried to ring it with my mobile & it said line busy. Then line went to crackling sound, then off altogether. It back on again this morning. Please what on earth is going on. How to port my VOIP phone number back to Virgin Hi, Many years ago I ported my Land Line Phone Number to a SIP provider as I was going to use a VOIP service. Now I find myself not using the Land Line half as much as I used to and think at some point it will come to an end. As I have a Land Line as part of my VM package, is there a way to port my Number back to Virgin Media on my Landline? How do I do that? Thanks Seacourt Landline dead when hot weather - ongoing for 4 or 5 years Every summer when we have the hot weather our landline randomly stops working normally mid afternoon to late evening. It only seems to happen on the really hot days and has happened for many years and I think I have reported it every year that it happens. By the time an engineer comes out it is normally working although there was one occurrence when an engineer did come out on a hot day when it was not working and it was confirmed that the fault was external to our property as the line was dead in the green cabinet. The engineers don't want to investigate and suggest waiting until the change over to the new system that uses the VM hubs. We have not really pushed to get this problem resolved as lets face it, we only get a handful of really hot days however the past month with the current hot spell our phone has been playing up with it being dead nearly everyday from mid afternoon onwards. Earlier in the year, I was contacted about switching over to the new phone system, but as we have two people over 75 that rely on the land line they won't switch us over. But, you can see the irony here is that the new phone system would be more reliable than our current land line especially over the past couple of weeks! Can someone please get back to me. Either an engineer needs to investigate and work out where the real problem is or our transfer to the new phone system needs to be expedited. Landline dead...again! I can't remember the last time my home phone actually worked with Virgin Media. It goes from having "3 beeps, then nothing" to the landline having no dial tone at all, to randomly working for a few hours. I've literally given up trying to get it sorted as this has been occurring for a number of years now. If anyone is out there who actually knows of a remedy, please let me know. I've tried all of the standard "fix methods" in the past, so looking for anyone who actually knows what they are doing. Thanks Frequent cold calling We have a virgin landline where we receive fairly regular cold calling, sometimes 2-3 times a day, offering windows, boilers, solar panels, loft insulation or some other apparently energy related government scheme to name just a few. They do not respect people's lives in the times they call and appear on the phone screen as local area numbers when they are clearly not. A few are automated, but most have someone clearly reading a prepared script to you. We are registered with the TPS on the landline number as well as our mobiles. We try to politely say we are not interested, but many ignore this and will continue to talk over you regardless. Is there any way that Virgin can identify these cold calls and automatically block them? Other services providers are looking at and introducing this type of spam calling service. Or is the only option of plugging in and unplugging the phone after use the only option? We've steered away from the formal call block that was on offer many years ago as it blocked calls from organisations which may withhold their numbers, including hospitals which are important to some and can't have these numbers blocked. We have only reluctantly kept the landline purely down to the mobile reception in our area being poor indoors and sometimes having to revert to the old way of calling to make or receive a sucessful call from inside the house. The TPS has confirmed in the past our number on their list but it can't stop these cold callers from ignoring it! SolvedText offering O2 sim but deal invalid when clicked? I’m having a very similar problem Every offer that gets sent to me, I’m not eligible for, but I’m after the new SIM deal. Can we have a conversation on private message please? Transferring my existing BT landline number to my Virgin Media landline Is it possible to transfer my active existing BT landline number to my existing Virgin Media landline? Virgin App A welcome Gift worth £84.99 Hello, I had my usual VM email newsletter. There was as s section in saying the above: Download the Virgin App A welcome Gift worth £84.99. Any one no what is this gift. I never use the VM or O2 app. Can anybody tell me what the gift is before I bother to download an App? Thank you. How do I keep my landline number Hi My landline/TV/Broadband contract terminates and I will be disconnected in 4 weeks. What do I need to do to keep my landline number? When I spoke to the agent he didn't mention anything about this and I didn't think to ask. Is it like changing your mobile phone contract - do I need a code to give to the new provider? I know I should call 150 and ask, but it is such a chore and I always find these forums to be easier. Cheers. TIA Jim Solved