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Help with your Virgin Phone line
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Any Virgin staff help
Hello, I'm hoping someone can help please, early this morning we had a power cut for a couple of seconds, we was expecting a important phone call this afternoon when we didn't received this call we checked the landline to see if it was working, and the line was dead, i then contacted virgin which took me over an hour to get through and then nearly an hour trying to explain the problem, i do have an engineer booked for Friday, but can anyone tell why we would lose the landline i'm told there is no outage but i checked and there was, also this happened a couple of weeks ago we really need the phone as there is a disabled person at home who can't use a mobile phone.Turning off Voicemail Plus
Hi, I logged into my VM account for the first time in ages and noticed that I am paying for Voicemail Plus as an added extra, which is a feature I don't recall asking for. How do I remove Voicemail Plus from my account? Other forum posts appear to indicate this can be done by calling 1571, but there does not appear to be a cancel option. Any help would be gratefully received.
Help With Landline?
Hi I have had no working Landline for 4 days, I have tried the service faults and it says there is no fault with the phone. If I phone my home number from my mobile it cancels straight away, And family that have tried to phone say it gives an engaged sound, Even with the phone unplugged from the wall it still does the same. I tried Phoning VM on my mobile but where I have had Virgin Media since it was NTLWorld and for the life of me I cant remember the security question answer and as its automated I cant go any further with reporting the fault. Why isn't there a Report Fault on the web pages is beyond me! Please can I get this sorted?Fraudulent Charges On Phone Bill
I'm new to this so apologies if I am in the wrong area or follow the wrong format. My mother's last two bills have each listed a phone call charge to two different Glasgow landline numbers. On the bill dated 20/02/2025, there was charge of £11.73 (excl. VAT) for a call duration of 129 minutes to the number [MOD EDIT: Removed]. On the bill dated 20/03/2025, a further charge appeared of £30.60 (excl. VAT) for a call duration of 240 minutes to the number [MOD EDIT: Removed]. My mother could not have made either call, for reasons that I do not wish to reveal on this forum at this time. I tried to trace both numbers but got nowhere. Trying to contact someone at Virgin Media to resolve this and prevent further charges has been extremely frustrating. So much so that I am seriously considering closing both my account and that of my mother's. Your community is my last shot at this. Hopefully someone can direct me as to how I can resolve this or at least get me through to a human being at Virgin Media who can deal with it.
Requesting help with delayed phone switchover.
Hi, Could I possibly request some help getting my phone service switched over to digital please? I was in contact with Gareth_L a couple of months back but this wasn't completed (my fault, not Gareth's). My landline phone has not worked for 2 years (I hardly use it tbh) and it was supposed to have been switched to digital in January 2023. I have already purchased an RJ45 to BT connector, to enable plugging my phone into the router. Thank you, Ed.Is this the right landline phone?
My parents just renewed their existing VM contract and added on a landline. They were advised they needed an engineer visit to install the phone, they were expecting to receive the modern black phone that’s advertised on VMs website, but instead has been given a horrible white phone with huge buttons on. The engineer has also left the cables in a bit of a mess which my parents are afraid to touch. Should they have been given the phone that is clearly advertised on VMs website, and if we need to can we swap this horrible white phone out for any third party phone?Landline voicemail not working
I have been having problems with my landline voicemail, people calling in are claiming they cannot leave a voicemail after it rings and I have listened to my voicemail in 1571 and they are leaving messages but there is no audio in the voicemails and they last only a few seconds. I have contacted virgin media support a couple of months ago and they said the issue would be fixed within 24 hours and nothing has happened.
