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WiFi Pod Overheating and making a Buzzing Noise
All, Last night I smelt a burning smell but couldn’t find the source of it. This morning I heard a buzzing noise which I traced to my WiFi Pod. When i touched it, it was very hot to the touch. So i turned it off at the mains, left it for a while to cool down then turned it back on. It seemed ok for a while, no buzzing noise and not overly hot. But it has started to buzz again. I did try the above again and also rebooting it, but it’s still overly warm and buzzing. Any suggestions please?Digital Voice Adapter?
I've just moved to Virgin from BT. On BT I had a digital landline and to avoid having to plug the landline phone directly into the back of the router, I was given, for free, an EE digital voice adapter, model X16-G90, that was paired with the BT router and then could go in any room and the landline phone plugged into that. But now on Virgin it seems that the landline phone has to be plugged directly into the back of the router which is inconvenient as the router is not in the room where I ideally want the phone. The EE digital voice adapter only seems to be compatible with BT so my question is, is there an equivalent Digital Voice Adapter available that works with the Virgin Media Hub 5?Ringer not working with incoming calls.
Noticed that we had not had any incoming calls on our landline for over a week. (we usually have at least one potential scam call a day as a rule). We have a traditional base unit handset that is plugged into a standard copper wire type BT socket. After further investigation we have established that we have a dial tone and can make outgoing calls. Also all other features of the base unit are working. We have no ringer sound to alert us to incoming calls. We have arranged for my son to ring us at a specific time and if we pick up the handset we can talk to him normally. He has explained that when he tried ringing previously there was a ringing tone at his end but when we did not answer (no ringer at our end) the phone did not default to the answerphone option. I have tried reporting this using the 150 number but I was put through the the call centre in India and could not get any real sense of what I should do or how the fault was going to be addressed. Would appreciate if a Moderator could message me to try to sort this issue.VM analogue landline dead
Hi, Currently have a landline plugged into the analogue VM phone network which has no dial tone and it's not an issue with the phone. I've had no letter or email regarding landline transition, but I have a suspicion that VM has turned off the analogue line and has failed to inform me of switchover. I have a hub phone jack converter, and neither port 1 and 2 on the hub work. Landline not worked since Tuesday/Wednesday. ThanksNo dial tone on the landline. Calling the number goes to VM voicemail.
Using an old-style phone socket that is not connected to a hub. Switched phones to test - it's not the phone. Issue confirmed on both cordless and wired phones. Same issue, no dial tone. Service status online says everything is fine.
Botched Digital Switchover
I provided the guy on the phone with all the information an engineer would require to correctly switch over my phone, this information was not passed on resulting in an inadequately equipped engineer in a borrowed van attending without the cable, connectors and equipment to do the job correctly. I now have just one of my house phones working and no contact to arrange someone to come fix this botch job. One solution offered by the engineer was for me to go and buy an extension, but the cable needsa routing where the connecter wont pass so a wire needs running and terminating. Another solution offered was to have a wire nailed around the top of the edge trim of our wood floor, but even this would have been two extensions with a joining connector block half way.Call usage charges when I don’t even have a landline phone plugged in!
I have noticed other people have had this same problem I am experiencing. I have call usage charges every month since January which I only noticed last month. They are small amounts but are increasing monthly now. I have been on the phone multiple times to virgin media to try and resolve and it’s very frustrating. I don’t have time to be spending on this. They offered a £10 goodwill and said it will not happen any further. So this month I got my bill and they credited £10 which is less than what has been taking over the year anyway, then deducted £10 saying it was owed from my previous bill which it wasn’t as I had paid in full by DD as I always do. So so far no refund or solution, as this month I have been charged again for call usage! How frustrating not being able to contact someone who understands what I’m saying and can help. What am I supposed to do next? I am waiting on a call back from a complaint I raised on the online chat but I’m not optimistic. Anyone else resolved this? I have a few numbers that I have supposedly called 0123 [REMOVED] 0161 3[REMOVED] 0161 2[REMOVED] all calls are exactly a minute duration I think. Someone is making money out of this scam, but they couldn’t understand what I was getting at over the phone. They could be making millions Mod Edit : Personal information removed