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Help with your Virgin Phone line
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Landline Stopped working two days ago in TW 2
Landline (standard, not VoIP) stopped working two days ago. No Dial tone, no incoming ring tone. When number is dialled externally it just rings for ever. I cannot find any fault internally, cabling has not changed and my phone line tester affirms a totally dead, powerless line. VM Service Status states no issues, but there is one! Can I please have someone look into this. I have had no digital changeover date issued nor is the Hub telephony part active as of yet.
Connection problem because Virgin cable box caught fire, must talk, how?
I have a big connection problem because Virgin cable box caught fire in the livingroom this afternoon, fire fighters had to put it out. Must speak to virgin and they must come out, can’t reach them through the app, any ideas how?Voicemail not working
Hi been trying to find how to raise an issue but struggling so tagged onto this thread. My voicemail is not working. I get the tone indicating there is a message but when you listen there is no content. U have been onto VM multiple times and they say they have fixed it but they haven’t. Now a call goes to voicemail mail almost immediately so landline is almost useless for incoming calls. Only solution I can think if is to disable voicemail and go to a separate answer machine. Any advice?Call Barring
Hi we have had call barring for many years to use with our BT answerphone. Everything worked well until we were forced onto VOIP. We then found that we could not make any calls as were were asked to enter a pin which we didn't know. We could still receive calls OK. Fortunately the 150 number did not ask for a pin. 3 calls later and much time spent I finally found someone who knew what I was talking about. Took him ages but he finally reset the pin. Why call barring is active on outgoing calls is very strange. The whole point is to bar nuisance calls. Has anyone else had this experience?
Automatic Compensation Scheme
I've read through the terms and conditions for the automatic compensation scheme regarding landline phones. a. The customer reports a Total Loss of Service (TLS) in relation to their Virgin Media fixed line or broadband service, including during the upgrade or downgrade of a tier of service when signing a new contractual commitment or following the installation of new equipment; and b. following an engineer visit or remote testing and diagnosis, a TLS is identified and a fault is (or should have been) recorded on that line or service; and c. the fault is not resolved by 23.59pm on the day two working days after the fault is reported by a customer (the “Payment Trigger Time”), unless the customer has requested a later date for repair. For example, if a fault is reported on a Monday, credit will become payable if the fault has not been fixed by the Payment Trigger Time of 23.59pm on Wednesday. I reported my fault on 15.03.2025. The engineer attended on 18.03.2025 but it wasn't fixed. He reattended on 25.03.2025 but still not fixed. Then had an appointment for a cable repull for 23.04.2025. Not fixed and lost internet as well. Engineer attended on 25.04.2025 and fixed landline and internet I have been trying to speak to the resolution team about this, but have not been successful. How is the best way to get this resolved?
