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Help recovering previous Landline number
Hello all, I really need some help recovering an old landline number that my elderly parents have use for 30+ years. 3 days ago they recently switched broadband services from Sky to VM and at no point during sales was it clarified that the landline would be disconnected, because apparently broadband and phone can only exist as one entity? (I don't think this was ever public knowledge). Anyway the landline is now dead and the original phone number registered at that address is fallen into limbo- I'm sure it is available somewhere in the BT network database. We can setup a new landline with VM easily, but all that matters for my elderly parents is to get the original number back. That is their contact with friends, family and the outside world. Surely this must be possible from a technical standpoint?? ThanksDoes Hub 3 phone port replace BT Master Socket
Presently a person has broadband from VM and an analogue landline from BT. If the person decides to get telephony from VM as well can anything analogue telephone equipment that was connected to the BT Master Socket instead be plugged in to the phone port on the VM Hub?
Retired Forum member?
Hello I had a private chat with Sabrina_B in December about porting my BT number to Virgin. We weren't quite ready at the time, but she suggested that when we were I chat with her directly so that I didn't have to start over. Her user name now has (Retired) after it. Assuming this means what it sounds like, would someone else be able to pick up on the chat or open a new chat for me please? Thanks.Digital Switchover - Phone Move
Hi, Is the only option to move the phone or router to make them closer together, to allow the switch over? We have our phone in the downstairs hall way (next to a wifi Pod) and the router is in a room upstairs, as multiple devices are connected via RJ45 (Ethernet) cables. Therefore, we are not keen to move either if possible. Are any other options possible? TIA FrostyLandline transfer
I’ve just arranged to switch my broadband from EE to Virgin and want to take my landline across too. I’ve just called the Virgin Pre-installation Team and they’ve told me that they can’t do this which I find a bit puzzling! Who do I need to talk to to check this out and (hopefully) get the landline ported across?
