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Can't get VM to switch me to VoIP
On 26 August 2024 I got an email from VM on the switchover which said this: Ready to switch over now? However, if you’d like to do your switchover now, please contact us on 0345 454 1111 I didn't do anything for a while but contacted VM by WhatsApp on 24 June and an agent said: "Roger, I have escalated the switching to the standard VolP to our relevant team which they will reach our within 24 hours for teh confirmation for the same. And in case you don't get confirmation, then I would request you to reach us out and we will take teh required action for you." Nothing happened so I contacted again on 19 July and was told: "I apologize for the inconvenience caused Roger, I will take this as my responsibility and make sure everything is taken care". Still nothing happened and as it happened my phone died today (no dial tone), called to report it and asked to get the migration done in preference to fixing landline, was transferred three times but nobody could process this. I've lost the will to call VM again. How anyone gets migrated onto VoIP is beyond me.
No dial tone, crackling noises on landline
My landline stopped working yesterday, it just crackles and has no dial tone. I've tried 2 different handsets in all sockets and they are all the same. I've tried using the test socket in the main wall mounted box and it's the same. I've checked in my hub 4 router and telephony hasn't been enabled (I've had no notification that it has been but thought I'd check that after reading other threads). What's the best way to contact support, I thought I'd previously done it via WhatsApp but I can't find that option.Charge for call not made
Hi - There seems to be quite a lot of people with similar queries... I've just noticed on my latest bill that I've been charged for a call outside of my Talk plan I know I haven't made. It's just 1 call, no phone number listed, for exactly 1 minute costing 40p + 8p VAT. As I don't know what this is or how it could have occurred and I fear it will keep appearing unless I find out the root cause of it! Has anyone got any advice on how this has happened? Has my phone line been compromised in some way?Landline not working
Hello folks, my VM landline hasnt been working for a couple of months and I would like to know how to get this sorted. We very rarely use the landline and it was only recently that we found out that people have tried to get in contact with us that I noticed that the message on the phone says check phone line. I have unplugged the landline and tried another socket but there is still no ring tone and the check phoneline message still exixts. Can somebody assist please?Constant red light on Hub3
hey all, we have the VM hub 3 for a few years now and it's been working fine until recently. Wifi connection drops randomly and doesn't pop back when restarted/reset. I read online that a steady red light could mean the hub is overheating, afterwhich it was moved to a shaded area. Still - red light on as always and internet disappears every now and then...! Does anyone know if and how to get a replacement hub? Is it free? Does it need an engineer visit? thanks in advance
