ForumsVirgin Mobile Tips and tricks for your Virgin Mobile service16 hours ago229 PostsHome Phone Help with your Virgin Phone line13 hours ago1,038 Posts
Recent ContentLandline won't connect calls Having problem with my plug in landline, there is a engaged tone when I lift hand set, and when I dial number, call won't connect, however, incoming calls are working. I've had this problem before, and Virgin just keep telling me to plug the phone into the router to use VOIP. This doesn't work, as my area hasn't been activated for this yet. The last time I had this problem, the land line mysteriously cleared itself after about eight days and many fruitless (and expensive) calls to Virgin. Incidentally, every call handler said that there wasn't a problem on my landline, and blamed it on me not using VOIP (which, as I've mentioned, isn't working in my area yet. Oh, and they 'solve' my query by sending out countless VOIP connector kits. All useless. SolvedHelp with paying mobile phone credit agreement bill Hello, I need the email that contains the security key that i can use to log in and pay my bill resent to me please, since it doesn't appear in my emails anymore. Here is the credit agreement number: [REMOVED] the security key email can be sent to this email: [REMOVED] If you need anything else, please let me know. Thank you. Mod Note: Personal details removed. Please do not post personal/account specific details on a public board. Thanks Telephone switchover to fibre I had an email recently advising phone switchover will happen on Saturday 15 Feb (South Cambridgeshire), but so far no adapter has been received to connect phone to the cable modem... Chat won't handle questions about phones, and calling 150 doesn't give any suitable options to actually ask someone about this. Hoping I can get some form of reply here! Port my BT number to my new virgin phone service I hope someone here can help. My new service was just installed a few days ago and was supposed to have a switchover of BB and landline from BT to VM - including porting the phone number onto the VM phone service. But no switch has happened. As far as BT know, I'm still a customer of theirs. I phoned VM about it, but after being passed thru 3 dept's, I miraculously got cut off. Now i'm happy to close the account with BT myself, but not before VM can grab the landline number and port it over. an someone help with getting this done? Thanks VoIP phone continually cuts out Our phone is connected to the hub and EVERY single time we use it, the line cuts out at 8 minutes 45 seconds. Every . Single . Time. customer service was next to useless. No solution forthcoming. Anyone else had this problem or similar? Outstanding Bill Hi, Strange one this but on my credit report is an outstanding bill of £270 from 2015. I didnt know about this but I need to pay it. How can I find out my account info and how do i pay it ? Any help would be appriciated. Thanks Requesting Digital Voice Switchover I'm aware VM are switching phone users over to digital voice. Is it possible to request this is done immediately, rather than waiting for VM to get around to our area? The reason we want to switch is that we have terrible sound quality on our VM phone line, and the VM engineers who visited identified that it's down to a damaged copper phone cable. But the policy is not to replace copper phone cables any more, so we are stuck with bad sound until we switch. How to turn off landline voicemail for elderly relative How do I turn off the free voicemail for my elderly relative? She has a answerphone but we need it to ring longer and not switch to answerphone. Are you able to sort this out? Renewing Contract - Talk Weekends still possible vs Weekend Chatter My contract is due for renewal shortly and I'm looking to keep my legacy phone package 'Talk Weekends'. Does anyone know if this is still possible? - I know there were a few issues last time I renewed around 18 months ago, but managed to keep it in the end. I know sometimes they stop offering old packages at renewal time. Thanks in advance, Landline Number Changed VM wrongly disconnected my account. It is now reconnected but my original landline number is no longer allocated to my account. I was told via the whatsapp messenger chat that my original number will be back on my landline number. I feel I was misled and need my original landline number back which has been allocated to me for the last 40+ years.