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Call Barring Not Working?
Subject: Call Barring Not Working Despite Being Included in My Contract Hello, I'm reaching out via the forum as I’m unable to make phone calls due to work commitments, and past attempts to resolve this through customer service have been extremely time-consuming and often unhelpful. As part of my Virgin Media package, I have several telephone add-ons clearly listed in my contract. These include: • Call Barring • Call Divert • Reminder Call • Call Waiting The issue I am experiencing is with Call Barring. I have had this service for years, which previously blocked calls to mobiles, premium rate numbers, and international numbers — essentially allowing only landline and freephone numbers. However, I recently discovered (accidentally, via my daughter using the phone) that calls to all types of numbers are now going through, despite the fact that Call Barring is still listed as active in both my contract and my phone services add-ons. This is not the first time this has happened, it seems to occur nearly every time I renew my contract. Often, Call Barring is not re-applied properly, even when it is agreed upon during the renewal process. This time, I can clearly see it is included, yet it is not functioning. This means I am currently paying for a service that I am not receiving, contrary to what is stated in my contract. I would appreciate it if a representative could please look into this and advise on how this can be resolved without me needing to make a phone call. I simply cannot spend hours trying to reach international call centres again past experiences have only led to more issues being introduced to my services. Thank you for your time, and I hope to hear back with a resolution soon.
Landline Stopped working two days ago in TW 2
Landline (standard, not VoIP) stopped working two days ago. No Dial tone, no incoming ring tone. When number is dialled externally it just rings for ever. I cannot find any fault internally, cabling has not changed and my phone line tester affirms a totally dead, powerless line. VM Service Status states no issues, but there is one! Can I please have someone look into this. I have had no digital changeover date issued nor is the Hub telephony part active as of yet.Connection problem because Virgin cable box caught fire, must talk, how?
I have a big connection problem because Virgin cable box caught fire in the livingroom this afternoon, fire fighters had to put it out. Must speak to virgin and they must come out, can’t reach them through the app, any ideas how?Voicemail not working
Hi been trying to find how to raise an issue but struggling so tagged onto this thread. My voicemail is not working. I get the tone indicating there is a message but when you listen there is no content. U have been onto VM multiple times and they say they have fixed it but they haven’t. Now a call goes to voicemail mail almost immediately so landline is almost useless for incoming calls. Only solution I can think if is to disable voicemail and go to a separate answer machine. Any advice?Call Barring
Hi we have had call barring for many years to use with our BT answerphone. Everything worked well until we were forced onto VOIP. We then found that we could not make any calls as were were asked to enter a pin which we didn't know. We could still receive calls OK. Fortunately the 150 number did not ask for a pin. 3 calls later and much time spent I finally found someone who knew what I was talking about. Took him ages but he finally reset the pin. Why call barring is active on outgoing calls is very strange. The whole point is to bar nuisance calls. Has anyone else had this experience?
Automatic Compensation Scheme
I've read through the terms and conditions for the automatic compensation scheme regarding landline phones. a. The customer reports a Total Loss of Service (TLS) in relation to their Virgin Media fixed line or broadband service, including during the upgrade or downgrade of a tier of service when signing a new contractual commitment or following the installation of new equipment; and b. following an engineer visit or remote testing and diagnosis, a TLS is identified and a fault is (or should have been) recorded on that line or service; and c. the fault is not resolved by 23.59pm on the day two working days after the fault is reported by a customer (the “Payment Trigger Time”), unless the customer has requested a later date for repair. For example, if a fault is reported on a Monday, credit will become payable if the fault has not been fixed by the Payment Trigger Time of 23.59pm on Wednesday. I reported my fault on 15.03.2025. The engineer attended on 18.03.2025 but it wasn't fixed. He reattended on 25.03.2025 but still not fixed. Then had an appointment for a cable repull for 23.04.2025. Not fixed and lost internet as well. Engineer attended on 25.04.2025 and fixed landline and internet I have been trying to speak to the resolution team about this, but have not been successful. How is the best way to get this resolved?
