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New o2 Customer - really lost
Hi there, I am a current virgin broadband customer and have (Friday) taken up a contract - or i thought with O2 through the virgin media upgrade my package. I have received a pre contract and a thanks for your order message (from virgin about Volt) but then nothing else since. I know this was only Friday and to wait but O2 online doesn't recognise me and my package on my virgin app is showing still only broadband. It just seems no one can confirm if my order has been placed or if there is a problem ? Wouldnt mind but i am currently without a mobile number at the moment :-( Thanks, NickHome phone porting requested, no confirmation received of my request, how do I track the progress?
I have been a VM customer for many years and have always had a virgin media phone line as part of the TV and cable package. I've never used this line as I have another BT line with another number. I have recently renewed my contract with VM with the intention of porting the BT number to my previously unused VM number to utilise the full package (and hence cancel my contract with BT) I have checked the VM connection and the phone line is working though my router. so far so good. When I agreed the new contract I was told I should wait 24 hours for my new contract with "anytime chatter" to take affect and then request a number port. I did this and rang the phone number given to me by chat at the time of renewal. When I called this number was for a VM sales team and was an outbound number so got nowhere. After finding no online method to request a number port I then went onto the VM chat and after a prolonged but seemingly successful conversation I put my number port request in. I asked if I would receive a confirmation email and was told yes. A week later I have received nothing to show my port request was actually done. Also, nothing from BT, no way of tracking if this has been done. What can I do to check IF this is going through? Regards W1471 just ringsout
For some reason the 1471 service on my landline has stopped working! If I dial 1471 I just get the ringing tone. I have tried ringing my landline number from my mobile and then check 1471 but the same thing happens. I hardly get any calls other than scam calls on my landline and my main use of 1471 is to check the numbers of incoming calls. If 1471 doesn’t work I will have to seriously think of ditching my landline (I’m thinking of that anyway as since digitisation it’s pretty useless in a power cut etc) Is there a quick solution to get 1471 working again?
Old Landline Box inside
I have an old analogue phone line socket I would like removed as I have recently joined back with Virginmedia and obviously now gone digital. Is this something I can remove myself or would an Virginmedia engineer be required. It is not something I would generally call them about. The thicker white cable to the right of the phone line socket is a satellite cable, but don't use that anymore either. CheersCannot login to VMO2
Since the MYO2 accounts were merged with Virgin Media, I've been unable to login to my MYO2 account. When I attempt to login, I am asked to verify my email address. Which should be straightforward, but I never receive the verification emails. As such, I end up stuck at the screen that says: We’ve sent you an email with a link ***EMAIL ADDRESS**** Tap and follow the link to verify it’s you. The link will expire in 10 minutes. You can access your inbox from any device. Once you tap the link, your journey will continue on this screen. I've check my junk and deleted email folders - nothing is being received. I've called O2 and they've tried sending a verification email, but nothing comes through. Customer services logged the issue with their IT team, but it's been about a month and I've still heard nothing. I was able to receive the verification email for this forum, so this is not an issue on my end, but clearly one with VMO2's systems. Any ideas how I can get this resolved?
