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Cannot login to VMO2
Since the MYO2 accounts were merged with Virgin Media, I've been unable to login to my MYO2 account. When I attempt to login, I am asked to verify my email address. Which should be straightforward, but I never receive the verification emails. As such, I end up stuck at the screen that says: We’ve sent you an email with a link ***EMAIL ADDRESS**** Tap and follow the link to verify it’s you. The link will expire in 10 minutes. You can access your inbox from any device. Once you tap the link, your journey will continue on this screen. I've check my junk and deleted email folders - nothing is being received. I've called O2 and they've tried sending a verification email, but nothing comes through. Customer services logged the issue with their IT team, but it's been about a month and I've still heard nothing. I was able to receive the verification email for this forum, so this is not an issue on my end, but clearly one with VMO2's systems. Any ideas how I can get this resolved?Ex Directory request
Hi there, I have been on the phone to Virgin Media - the agent I spoke to did not know what "ex directory" meant (!) and then went away to check. I was advised to go to my virgin media account and select telephone settings and check the box for ex-directory listing but there is no "telephone settings" option that I can find. Can you advise how to make my landline ex directory? thank you.Home phone porting requested, no confirmation received of my request, how do I track the progress?
I have been a VM customer for many years and have always had a virgin media phone line as part of the TV and cable package. I've never used this line as I have another BT line with another number. I have recently renewed my contract with VM with the intention of porting the BT number to my previously unused VM number to utilise the full package (and hence cancel my contract with BT) I have checked the VM connection and the phone line is working though my router. so far so good. When I agreed the new contract I was told I should wait 24 hours for my new contract with "anytime chatter" to take affect and then request a number port. I did this and rang the phone number given to me by chat at the time of renewal. When I called this number was for a VM sales team and was an outbound number so got nowhere. After finding no online method to request a number port I then went onto the VM chat and after a prolonged but seemingly successful conversation I put my number port request in. I asked if I would receive a confirmation email and was told yes. A week later I have received nothing to show my port request was actually done. Also, nothing from BT, no way of tracking if this has been done. What can I do to check IF this is going through? Regards WBang & Olufsen Beocom 2 and 6000 not working
Following our landline switch over to the Virgin fibre digital service last Thursday our B&O cordless phones can make outgoing calls but prevent any incoming calls. They do not ring and any incoming call fails without being diverted to voicemail. The Virgin engineer who did the switchover did a good job cabling to the upstairs router but was at a loss to explain the fault. Another engineer who subsequently attended was also unable to help. Because of age and health concerns we are classed as ‘vulnerable’ yet Virgin have been singularly unhelpful to date; they have left us with no cordless phones and never highlighted this risk prior to the switchover. Can anyone help with getting our phones working?still no phone 8DAYS
8 Days without our Phone, virgin Say its working but it isnt, we have done all we can , unplugged and tried different handsets nothing. A Member here is looking into the problem but even she seems to hitting a block. Phone is not INTERNET , We have disabled people in the house and account is maked for that . FARNBOROUGH GU14 8NF EMPRESS ESTATE . Please help REMOVED Mod Edit : Personal information removed
