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Help with your Virgin Phone line
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Red Light on Hub.
Hi there, I'm hoping someone here can help me. I was visiting my 94 year old Grandmother yesterday and her phone wasn't working, there's no dialing tone, nothing. I looked up to see what fixes I could try and went through them all. Firstly I did a network status check, accessed the router settings checked everything in there. Then I checked connections, checked cables, switched off hub, reset the handsets, then as a last resort I reset her hub using the reset option. Wifi is working, tv is working but nothing with the phone, the whole time the the hub functioning, pre and post reset, there was a solid red light on the bottom. She has a Hub 3. At her age it's a worry as the quickest way to contact her and she us, is the landline, which obvioulst can't happen. Does the red light mean the hub needs replaced and can I sort this our on her behalf? Thanks.Can't get VM to switch me to VoIP
On 26 August 2024 I got an email from VM on the switchover which said this: Ready to switch over now? However, if you’d like to do your switchover now, please contact us on 0345 454 1111 I didn't do anything for a while but contacted VM by WhatsApp on 24 June and an agent said: "Roger, I have escalated the switching to the standard VolP to our relevant team which they will reach our within 24 hours for teh confirmation for the same. And in case you don't get confirmation, then I would request you to reach us out and we will take teh required action for you." Nothing happened so I contacted again on 19 July and was told: "I apologize for the inconvenience caused Roger, I will take this as my responsibility and make sure everything is taken care". Still nothing happened and as it happened my phone died today (no dial tone), called to report it and asked to get the migration done in preference to fixing landline, was transferred three times but nobody could process this. I've lost the will to call VM again. How anyone gets migrated onto VoIP is beyond me.
Calling features
Hi Can you confirm whether calling features are free with a purple zone line? Information taken from https://www.virginmedia.com/help/digital-voice-switchover suggests the features are free: To set them up, simply call us on 150 from a Virgin Media home phone or 0345 454 1111 from any other phone. Already have these features? Their settings will reset when the switch happens, so you’ll need to set them up again. Don’t worry if you currently pay for any of them – the cost will be removed from your account when you switch. Unfortunately, Ring Back When Free will no longer be available. This information is is not reflected in the current price guide. Many thanks.
New customer - No phone line?
Hi I've just come across from Sky on a combo package that I thought had TV broadband & landline. Box of equipment came with router, streaming box but no Tel adaptor socket. I was told Sky wouldn't switch until I activated the Virgin kit, however on the day of delivery, Sky BB & telephone stopped working, so I had to install Virgin kit the same day. Tried the phone in the Virgin wall mounted socket that I used prior to moving to Sky but dial tone is dead. Checked the router settings which advise that the telephony is "disabled". My contract also has no telephone option highlighted on it. Reading various threads etc. that are talking about digital switch over so need to use hub, people not being supplied with adaptors, people not being advised properly when switching over, losing their landline numbers etc. etc. On line Chat doesn't deal with landline issues. My questions: am i supposed to have a land line (now it's digital is it included as std with BB) or is this something that I now need to upgrade to if i want it? There's no upgrade option on my account for a telephone service (only mobile sims)? Should I have received a telephone adaptor for the back of the hub? or are you expected to source this yourself? Have i now lost my landline number as the switch hasn't been concurrent? Any guidance much appreciated.1471 giving incomplete information
Hi, My issue has been going on for almost a month, but when someone calls my line when you call 1471 the day after it does not tell you the month or year and it does not tell you that there is a charge for pressing 3 to return the call. I believe this is a nationwide issue as I have tried to get hold of many of the Virgin Media team and I finally got one who confirmed the fault but no one else since then has seemed to have picked up on it. I hope someone can help here. ThanksMoving from VM via Switching Service, question on Landline no longer required
After 22 years I'm leaving VM, even UK retentions has not matched anywhere near what I can pay with one of the new fire providers. I've received 2 VM Switching Info e-mails, one for broadband, the other I assume is for landline with different Switching Ref Numbers. I no longer need landline and new providers doesn't provide landline service anyway. Does the landline then just cancel automatically on date of switch, e-mail sort of suggest that it does but would like confirmation. Maybe a member of the support staff can clarify, please? Thanks
Landline not working since area powercut.
The green cabinet has failed to recover correctly since an area powercut and our landline is not working, no dial tone, if call the number it's busy. The same problem happens each and every time the green cabinet suffers a power loss, service status shows ok, so unable to book an engineer.
New provider says Port Requested but Virgin Media says NO ...
Yesterday I had new provider install Broadband and VOIP ... I called VM today to request disconnection and was told that VM have received a disconnection request for BB but no porting instruction. I then called the new provider to ask why no porting request ... only to get told that VM have been sent the porting request. So I called VM who again confirmed 'NO porting request' So muggings here is caught in the middle ... what I don't want is to lose my 'landline' number as it's the only way I can be contacted by the geriatric & far less tech savvy parts of my family. Not everybody is as hip as VM likes to think.
