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Landline sort of disconnects when receiving Facebook msg on mobile or ipad.
Hi all, quick query on behalf of my mum. When my mum receives a call or is calling someone on the landline and a Facebook message in particular comes through on her mobile and ipad, the person on the other end of the phone hears the message sound and is then the line goes dead their end. My mum can still hear them speaking, but the person on the can't hear my mum and to them (including me), it sounds like the line as gone dead. I have noticed this has been happening for a while when I call her, which is no great concern, but when the hospital, GP etc ring and it does this, it becomes a problem. An engineer has been out this evening and can't find anything wrong; the engineer phoned me off my mum's landline and asked me to send a Facebook message, to see what was happening however the fault did not replicate itself and the engineer said he could see the message coming through, which I assume was on his equipment. Anyway, he then left, my mum then rang me to explain what he had done and whilst on the call I sent a Facebook message and the problem is still there! I wonder if anyone can throw some light on this or believe the router is at fault, as it's not mum's landline phone, as she has bought new ones hoping it would solve the issue. I have my mum's account number etc, if that is needed. Thanks in advance
Not ringing
When someone calls my number the telephone does not ring. There is a dialing tone when handset used for outgoing calls and I can call out no problem. I have reconnected the old phone which did work but now that does not ring when called. I have checked the ringer volume and that is set to full volume. I have also changed all cables no joy. I can see the number on the phone and can answer the call.
PSTN fault results in migration to VoIP
My parents raised a PSTN fault on their line a few days ago (both are in their 80s and I would class as 'vulnerable'). Their DECT phone displayed a "line fault" and the number ringing engaged. Today, the engineer arrived and have converted them (without any discussion) to VoIP. I thought the government had paused activity for migrations for all Communications Providers (CPs). Is it still VM policy to migrate the elderly to VoIP? It feels like they have migrated them, rather than attempt to fix the original fault, as it was probably the easiest option for them. This probably needs to happen anyway, but they had had their answerphone, which is their main DECT base station moved upstairs to where the Hub is located and not where they spend most of their time, so they are now unaware of answerphone messages unless they actively check the base unit upstrairs. There are solutions to these issues, but they need more planning and discussion. They've also been left, they say, with a 'monstrosity' of a large phone, which I presume (I haven't seen it yet), which is some backup solution (which may contain batteries). Has anyone else seen similar? This feels like a fix which has been imposed on my elderly parents. The move to VoIP is something which needs to happen, but this is not the way to go about it. Can someone from VM please contact (DM) me to discuss.No phones compatible with our VM Hub
None of the phones we have tried are compatible with the Hub. The ones we have tried are all modern (some almost new). Even the emergency back-up phone installed by the VM technician will NOT connect. Any ideas if there is a way of telling which phones will work with the Hub as we have been told to buy a new phone? We have no mobile signal in the house so according to the VM website we should not have been migrated. We now have no mobile and no landline, just an emergency phone at the top of our roof which is impractical to reach.
Pay off mobile device agreement early
I have a new phone with another provider I contacted 02 to ask to pay up my mobile device agreement .They told me my tariff was ok and nothing to pay and gave me a puc number to give to my new provider to take number with me. I would have to contact Virgin to pay off the device loan balance. I have contacted Virgin several times to be told it’s 02 I need to speak to. Everytime I contact o2 they tell me to contact Virgin. Going round in circles and have wasted hours. Can I just leave it and let the last few remaining DD come out of my bank account ?need a landline phone adapter urgently how do i get one
Hi how do you get to actually talk to someone at virgin media have tried multiple numbers but there is only ever one option and that is how to pay the bill after which you get cut off our landline has been out of action since it went digital now running into weeks virginmedia neglected to send an adapter to plug into the wifi hub and I cant find where to order one or a telephone number that actually connects to an actual person any help will ge greatly appreciatedPhone conversion plug
Hi, I have signed up for a new bundle that includes digital voice. However when the box arrived (new hub 5 to replace my old hub 3 etc) it did not include the conversion plug so i can plug my old BT phone (white BT plug) into the back of the hub 5 (rj11). Is it possible for someone to send me one please? Also, If i want to upgrade to a new phone - like the one in the virgin advertising for digital voice - where can i find/purchase these? And if i wanted to buy a new digital phone but not from virgin - what specifications do i need? (clearly it needs an RJ11 plug on it ;-)
