Forum Discussion

IGSrd's avatar
IGSrd
Joining in
4 days ago

Constant red light on Hub3

hey all, we have the VM hub 3 for a few years now and it's been working fine until recently. Wifi connection drops randomly and doesn't pop back when restarted/reset. I read online that a steady red light could mean the hub is overheating, afterwhich it was moved to a shaded area. Still - red light on as always and internet disappears every now and then...! 

Does anyone know if and how to get a replacement hub? Is it free? Does it need an engineer visit? 

thanks in advance

1 Reply

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    4 days ago

    Hi IGSrd,

    Thank you for your post. We're sorry to hear about the issue with your hub.

    We can certainly get this looked into for you. I will private message you now to confirm your details. 

    ^Martin