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dspenguin's avatar
dspenguin
Joining in
11 months ago
Solved

Constant Red Light on Hub3

Not sure if it is the warmer weather, but I have the same issue as lots of others on this forum.

My hub3 started having a constant red light that I cannot get rid of with a reboot or factory reset.

Looking at the other posts, the router is overheating...

Is there a way that I can raise a request for the router to be replaced?

Thanks in advance!

  • Gareth_L's avatar
    Gareth_L
    11 months ago

    Hello dspenguin

    Thank you for trying the information Carley posted.

    As the red light is still happening, we'll need to arrange for an engineer to attend and swap the hub over.

    If you don't mind, I will need to send you a private message to pass security and arrange this.
    If you can check your logo at the top right of your screen that would be great. 
    Regards     
    Gareth_L
     

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  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    11 months ago

    Hi dspenguin 

    Welcome to the community forums

    Sorry to hear of your red light concerns. This is normally down to an LED error on the router rather than anything to worry about. 

    We've checked the systems at our side and can see that your router has been on for 68 days straight without a reboot. 

    Ensure that your router is out of direct sunlight and in an open and well ventilated area and please can try a 60 second pin hole reset on the router as the router has a long uptime flag. This will revert any customisations back to factory settings and full update the router with firmware/software updates. Please do not reboot the router whilst it is completing the pin hole request. Let us know when you've performed this and if the red LED is still present and we'll investigate this again on the systems at our side. 

    • dspenguin's avatar
      dspenguin
      Joining in
      11 months ago

      hi @Carley_S,

      Many thanks for looking into this for me.

      I've had the hub3 for the past few years, and haven't had the red light until recently.  It is placed in a well ventilated area, and is not exposed to sunlight, direct or otherwise.

      I'm surprised that the uptime to be that high as I rebooted not too long ago to see if it would resolve the red light.

      Nevertheless, I have carried out a few more reboots and also a factory reset, and the red light returns each time.

      Please can you check again from your side and let me know if there is anything I would need to do to from my side?

      Thanks!

      • Gareth_L's avatar
        Gareth_L
        Icon for Forum Team rankForum Team
        11 months ago

        Hello dspenguin

        Thank you for trying the information Carley posted.

        As the red light is still happening, we'll need to arrange for an engineer to attend and swap the hub over.

        If you don't mind, I will need to send you a private message to pass security and arrange this.
        If you can check your logo at the top right of your screen that would be great. 
        Regards     
        Gareth_L