Forum Discussion

LisaRae's avatar
LisaRae
Tuning in
24 days ago
Solved

Hub 3 constant red light

We have a hub 3 with a constant red light for the past 6 weeks.  Internet and TV appear to be working OK, but the red light remains even after a reset. 

Trying to speak to someone is impossible, the best I could get was an online chat where I was told it was because Virgin Media are carrying out updates to the network and I shouldn't worry

Checking out the posts on this community I'm not sure what the helpdesk told me was correct, but there are no recent posts

Anyone know what is going on - red lights on other posts have indicated an error with the hub, possibly overheating

 

6 Replies

  • LisaRae's avatar
    LisaRae
    Tuning in
    24 days ago

    Its on top of a cabinet with nothing around it

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      22 days ago

      Hi LisaRae, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're sorry to hear you're having issues with a red light being displayed on the Hub. 

      We won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you. 

      I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. 😊

      Thanks,

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    24 days ago

    If it is a Hub 3 and if the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly.

    If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    20 days ago

    Hi LisaRae, 

    Thanks for sticking with me via private message. 

    I'm glad I was able to get a visit sorted for you. 😊

    If you have any further issues, please pop back to us in the Community. 

    Take care,

    • LisaRae's avatar
      LisaRae
      Tuning in
      17 days ago

      Thank you so much, all sorted - we have a new hub box and it’s all great

      thank you

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        15 days ago

        Glad to hear this, do have a lovely rest of the day if you ever need us again you know where to find us .