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gavinh's avatar
gavinh
Dialled in
30 days ago
Solved

New hub 5 blue flashing lights

Help! Have just upgraded to 1GB, received a new hub 5 to replace old hub 3. All swapped over and now all I see is a blue flashing light!  Have checked cables all ok. Have left it an hour and power cycled it, no joy.

Have tried to call 150 and have simply lost the will to live. How can a tech organisation offer such. rubbish technical support service! Went through the IVR options, no option to talk with a human, in the end had to just book a tech to visit for 3 days time which seems ridiculous.

Is there anything else that I can do to get this Hub 5 working?

  • gavinh's avatar
    gavinh
    30 days ago

    All sorted. I rang 08009539500 and they activated the Hub 5.  Turns out if you upgrade and they supply a new Hub you need to manually activate the Hub….shame no documentation states that that came with the hub! :-(

6 Replies

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    • gavinh's avatar
      gavinh
      Dialled in
      30 days ago

      Thanks have checked all of these. Can connect the hub but no internet connection, just this flashing blue light :-(

      • Kath_P's avatar
        Kath_P
        Icon for Forum Team rankForum Team
        28 days ago

        Hi gavinh, 

        Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

        We're sorry to hear you were having an issue with your new hub. We can see you've spoken to us via X and have advised this is resolved after calling the team to activate the hub. 

        If you have any further issues, pop back and let us know. 

        Many thanks, 

  • unisoft's avatar
    unisoft
    Knows their stuff
    30 days ago

    The blue light usually indicates the WPS has been activated and the Hub is searching for a new device to connect.

    To activate the hub, ring 0800 953 9500

  • gavinh's avatar
    gavinh
    Dialled in
    30 days ago

    WPS hasn’t been initiated.  I will try calling the number provided, let’s see if they can help.

  • gavinh's avatar
    gavinh
    Dialled in
    30 days ago

    All sorted. I rang 08009539500 and they activated the Hub 5.  Turns out if you upgrade and they supply a new Hub you need to manually activate the Hub….shame no documentation states that that came with the hub! :-(