Hub3 flashing green light.
Hi, first post hope you can help.
So I've plugged in my Hub 3 start up kit but I'm getting nothing apart from a flashing green light.
Thought virgin only sent out kits
to households where broadband would work.
Never had it before and the socket on the wall isn't a virgin one. May have been fitted by NTL or someone like that years ago. It's marked cable in on one side and TV on the other.
I've just taken it off the wall and there's an isolator inside but there's also another loose cable coming through the wall, wondering if that one is for the broadband, any ideas guys.
I'll try and post some pictures.
Oops, sorry about all the dust but it is all behind the TV!😁
The one in the (old) isolator is likely to be the cable. Perhaps you are not connected at the cabinet or a cable break to the cabinet. I'm assuming the connector is tightly connected as the self-serve install kit are push on connectors not normal F-connector screw type.
VM forum staff will be along, a technician will probably be booked, which is wise given the age of the terminal box and isolator. Technician can check power levels etc are within range too.
