Forum Discussion

had139's avatar
had139
Joining in
12 months ago

Flashing green light on hub 5

My broadband has been down since 10:30 this morning. I’ve been waiting unsuccessfully to speak to someone on chat. Could someone check if there is a problem in my area and when it would be resolved please?

  • Tudor's avatar
    Tudor
    12 months ago

    VM will not get to you post for 2 or 3 days. 

    Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

  • had139's avatar
    had139
    Joining in
    12 months ago

    I meant to say I’ve been through the troubleshooting on the website.

    • Tudor's avatar
      Tudor
      Very Insightful Person
      12 months ago

      VM will not get to you post for 2 or 3 days. 

      Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

      • had139's avatar
        had139
        Joining in
        12 months ago

        Thanks. I managed to get through to someone on the chat who advised it would be working by 9:30pm that night. Fast forward to 7:30am and it’s still not working despite a restart.