Hub 3 internet light flashing green and no internet
Hi all,
I seem to be having an issue with our Hub 3 with no internet connection since Saturday and a continually green flashing internet light. Had a technician over to replace our hub 3 and internal cabling in the house but that did not work. Call centre staff can’t seem to see the hub 3 at their end and say it’s unreadable even though it’s a brand new replacement. Diagnosing the router itself appears to say the internet is ‘access denied’ so something is preventing the router from connecting to the network.
Any thoughts on what the issue may be and how virgin may be able to fix it? We appear to be running very quickly out of options if the second technician visit doesn’t diagnose the issue as the call centre can’t seem to be able to do anything remotely to help despite repeated efforts to access the router.
Many thanks,
Jamie
Check first for any “known network faults in your location - Look in 2 places
1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)
2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.
Report back here if nothing is being reported