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Samorhan's avatar
Samorhan
Joining in
6 months ago
Solved

Hub 3 constant red light

I have a constant red light on my hub 3 tried all the fixes and it’s still on any ideas? 

  • Tom_W1's avatar
    Tom_W1
    6 months ago

    HI Samorhan thanks for your post here although we're sorry to hear of your concerns raised.

    Can you please try the following:

    • Turn the power switch off on the back of the Hub.
    • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.
    • Then use the power switch to turn the unit back on. The Hub should now operate normally.

    If this doesn't work, please let us know.

    Many thanks

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  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    6 months ago

    HI Samorhan thanks for your post here although we're sorry to hear of your concerns raised.

    Can you please try the following:

    • Turn the power switch off on the back of the Hub.
    • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.
    • Then use the power switch to turn the unit back on. The Hub should now operate normally.

    If this doesn't work, please let us know.

    Many thanks

    • Samorhan's avatar
      Samorhan
      Joining in
      6 months ago

      I have tried all of those and reset it too it’s still displaying a solid red light unfortunately.

      • Ayisha_B's avatar
        Ayisha_B
        Icon for Forum Team rankForum Team
        6 months ago

        I'm going to pop you a PM 📩 now so we can arrange an engineer visit and have the Hub replaced.

        Speak soon!

  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    6 months ago

    Just updating the thread Samorhan 

    The engineer visit was booked so the Hub can be replaced.

    Keep us posted 😃 

  • Rachael489's avatar
    Rachael489
    Tuning in
    6 days ago

    I am currently having this exact issue with my Hub 3. Red light, warm to the touch and intermittent connectivity. It has been like this over a month. Tried the online chat facility and it makes me go over the same questions with a bot before connecting me to an advisor and cutting out. I’m losing the will to live.

    I have done the reset multiple times as well as rebooting. The hub is in the same place it has been for years since it was installed by yourselves.