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retep57's avatar
retep57
Tuning in
3 years ago
Solved

red light on virgin media hub

my vm hub is showing a constant red light instead of the normal white light having tried 3 or 4 times disconnecting the power cable to reset the hub the red light still appears although i have internet connection it worries me  that vm say there is no issues the can find when they do a systems check fron there end and the hub does not feel hot at all i have had this hub for many years without any issues like this, can you help me.

 
 
 
 
 
  • Anonymous's avatar
    Anonymous
    3 years ago

    Try a 30 second pinhole reset of the hub with no ethernet connection. 

    If it's still red then you need a replacement hub via a VM engineer. 

    You can call it in on 0345-454-1111 or else wait for the forum team.