my vm hub is showing a constant red light instead of the normal white light having tried 3 or 4 times disconnecting the power cable to reset the hub the red light still appears although i have internet connection it worries me that vm say there is no issues the can find when they do a systems check fron there end and the hub does not feel hot at all i have had this hub for many years without any issues like this, can you help me.
Good morning. Had a read through this helpful thread and having tried to sort out our router (super hub three I believe), which is also stuck on a red light now reaching out for assistance.
First noticed this a few days ago, but could have been much longer as we had been away for a couple of weeks. Everything seems to function OK, fingers crossed, but rebooting doesn't fix the red light which persists. Thanks in anticipation.
Forum TeamHi mmmjaycee,
Thanks for posting and sorry to hear you're having some issues with the hub,
Thanks for trying a reboot already, this will be something we'll need to arrange a technician for, so I've popped you over a private message to get a few more details.
Alex_Rm
Hello,
Like all the others, my red light has been on for a week. Air circulation around the box is good. Tried on/off, and factory reset. Now I'm having trouble copying files across the network - network goes down half way through the transfer. Can I get a replacement please.
Thanks
Forum TeamThanks for reaching out to us Alwaysomething, and a very warm welcome to you!
Sorry to hear of the router issues experienced.
Can you please confirm if you've been able to power down and unplug the router for a 30 minute period to allow this to cool down?
Once completed, please boot the router back up and see if the red light re-appears.
Thanks,
David_Bn
Router is not hot. Just got the meter out - it's 35.1C at the hottest point. Just at room temperature over most of its area. Can't turn it off right now.
Okay, managed to turn it off for half an hour. Red light came back on as soon as it booted up.
Forum TeamHi Alwayssomething 👋🏼.
Thank you for coming back to us on this community thread 🙏.
Thank you for trying for us and sorry to see it is still on a red light ☹.
I will have to private message you to further investigate 🧐.
Please watch out for the envelope ✉.
Forum TeamHi Alwayssomething,
Thanks for coming back to us via private message.
I have booked you in for the next available appointment. To view this please sign in to My Virgin Media here 👉 My VM. Once you log in scroll down to Orders & appointments then click on View your orders. Please note it can take up to 24 hours to show but you should also receive a text message with the details. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you a message to pass data protection and confirm the appointment details.
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.
Let us know how the appointment goes. 😊
Take care.
I'm currently having the same issue, all virgins checks come back as no issues. I'm wondering if I should turn it off at night in case its getting hot. Its cold to touch and virgin did a reset, but the lights still there.
Hi,
Having the same issue - red light on router for weeks. Service intermittent despite new WIFI Pod being received.
Router location is well ventilated, hard reset completed and eveything turned off and router rebooted.
Still constant red light, would like a new hub or an engineer visit. Please advise.
Forum TeamHello RonV64,
Thanks for your first post and welcome to our Community.
Sorry to hear you are also experiencing the red light on your hub
I'd like to take a look into this for you and arrange an engineers visit to swap the hub.
In the meantime can you ensure the hub is well ventilated and away from any direct source of heat
If you don't mind, I will need to send you a private message to pass security.
If you can check your logo at the top right of your screen that would be great.
Regards
Gareth_L
Forum TeamHello RonV64.
Thanks for coming back to via private message to confirm your information.
I have booked you in for the next available appointment on your preferred day. To view this please sign in to My Virgin Media here. Once you log in scroll down to Orders & appointments then click on View your orders. Please note it can take up to 24 hours to show but you should also receive a text message with the details. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit let me know. I have also advised the date and time by a private message
Gareth_L
