Forum Discussion

Samorhan's avatar
Samorhan
Joining in
3 months ago

Hub 3 constant red light

I have a constant red light on my hub 3 tried all the fixes and it’s still on any ideas? 
  • Tom_W1's avatar
    Tom_W1
    3 months ago

    HI Samorhan thanks for your post here although we're sorry to hear of your concerns raised.

    Can you please try the following:

    • Turn the power switch off on the back of the Hub.
    • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.
    • Then use the power switch to turn the unit back on. The Hub should now operate normally.

    If this doesn't work, please let us know.

    Many thanks

Tom_W1's avatar
Tom_W1
Forum Team
3 months ago

HI Samorhan thanks for your post here although we're sorry to hear of your concerns raised.

Can you please try the following:

• Turn the power switch off on the back of the Hub.
• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.
• Then use the power switch to turn the unit back on. The Hub should now operate normally.

If this doesn't work, please let us know.

Many thanks

  • Samorhan's avatar
    Samorhan
    Joining in
    3 months ago

    I have tried all of those and reset it too it’s still displaying a solid red light unfortunately.

    • Ayisha_B's avatar
      Ayisha_B
      Forum Team
      3 months ago

      I'm going to pop you a PM 📩 now so we can arrange an engineer visit and have the Hub replaced.

      Speak soon!