Forum Discussion

Donpipez's avatar
Donpipez
Joining in
5 months ago
Solved

Credit Agreement

Hi

I'm hoping someone may be able to help?

I was with Virgin Mobile for Years & purchased a number of phones through credit agreements.

I would like to see how long I have left on my current agreement but am unable to find the contract nor the emails I was sent.

I have tried contacting O2 but they can't help - I then tried the chat option on Virgin Media but that didn't get me anywhere.......

Do I have any other options - Is it possible to actually speak to someone who may be able to help?

Thanks in advance.

Neil

 

 

 

 

  • Akua_A's avatar
    Akua_A
    5 months ago

    Hi Donpipez 

    Welcome back to our community forums and thank you for your first post. Sorry to hear you are struggling to see how long you have left on a contract agreement. Generally, you should be able to access your agreement here To log in, all the relevant information can be found via an email we sent when you first signed up. It will have come from YourAccount@virginmedia.co.uk with the subject lines: 'IMPORTANT – Your new credit agreement from Virgin Media' and 'IMPORTANT – Your password from Virgin Media'. Please let us know if you have access to this email or if you need any further help.

    Thanks,

  • Akua_A's avatar
    Akua_A
    Forum Team
    5 months ago

    Hi Donpipez 

    Welcome back to our community forums and thank you for your first post. Sorry to hear you are struggling to see how long you have left on a contract agreement. Generally, you should be able to access your agreement here To log in, all the relevant information can be found via an email we sent when you first signed up. It will have come from YourAccount@virginmedia.co.uk with the subject lines: 'IMPORTANT – Your new credit agreement from Virgin Media' and 'IMPORTANT – Your password from Virgin Media'. Please let us know if you have access to this email or if you need any further help.

    Thanks,

  • Donpipez's avatar
    Donpipez
    Joining in
    5 months ago

    Thanks for the prompt response.

     

    Unfortunately I can't find the original contract nor the relevant emails.

     

    Is it possible to resend them?

     

    Thanks

     

    Neil

    • Akua_A's avatar
      Akua_A
      Forum Team
      5 months ago

      Thank you for your response. In this case, we are sending you a private message to best help you. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

      Thanks,

  • mojosunset's avatar
    mojosunset
    Joining in
    5 months ago

    I dont know if you got this sorted, but after months i finally found who to contact and at last got answers about my agreement you call.. virgin media mobile finance ltd, just keep waiting past the press button stuff and eventually you get a person who puts you through to finance loans,

    500 Brook Drive, Reading RG2