Recent DiscussionsPhishing call or inept customer service call? Had a weird call purportedly coming from Virgin/O2. Number was a 0203 5186556. Caller said that there had been problems reported with my type of SIM, that it needed to be changed, that they would DHL...How to pay remaining handset bill? Hi, I'm trying to pay off my handset bill online. Is this possible or do I need to pay over the phone? If the latter, what phone number do I call? Thanks. Credit Agreement Security Key Hi there, After some checking I should have received the security key for my credit agreement in an email, I can only assume I have since deleted it as this was over two years ago I believe. Coul...Contract taken out with my email address??? I cannot get pass the stupid AI bot for Virginmedia IE :-( Someone has taken out a virgin mobile contract, but used my email address. So far no funds have come out of my account, but just want t...SolvedOffset mobile bill When taking out a new contract Volt package, I was advised to take out a new sim plan and this can be offset against my total bill. How does this work please? Issues with mobile bill I have a contract with you & o2 for an iPhone. I’ve had a text saying my bill for virgin hasn’t been paid but every time I log in it takes me to my broadband bill instead so I can’t rectify the probl...Virgin Mobile device contract Im trying to find info on my virgin mobile device contract? I know my calls/data bill is handled by O2 and billed separately but my device direct debit still goes to virgin….how do I access it or co...Final Bill Hi I moved all my services to EE almost 3 months ago. They notified you of my move and I received an email from you but I'm still being billed for your services. Can you please send me a final bill...My Online 02/Virginmedia has been blocked Can anybody help me? I up-graded my O2/Virginmedia plan to a SIM and new I-Phone package. However somehow my O2 online account was blocked during the up-grade process, and so I haven't been able to ...Cable relocation I need to get my Virgin cable installation completed. The engineer came last week and left the cable for me to install in the duct. This has now been done. I need the engineer to return and now co...
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