New o2 Customer - really lost

Question

Hi there,&nbsp;I am a current virgin broadband customer and have (Friday) taken up a contract - or i thought with O2 through the virgin media upgrade my package.I have received a pre contract and a thanks for your order message (from virgin about Volt) but then nothing else since.&nbsp;I know this was only Friday and to wait but O2 online doesn't recognise me and my package on my virgin app is showing still only broadband.&nbsp;&nbsp;It just seems no one can confirm if my order has been placed or if there is a problem ?&nbsp; Wouldnt mind but i am currently without a mobile number at the moment :-(&nbsp;Thanks,&nbsp;Nick

Nickhoward11 · Answer

Hello there,&nbsp;Did you ever get a reply from this.&nbsp; I have literally just made a similar post now as i dont know, in limbo if i have an order pending or not so dont want to do it again on the virgin app?&nbsp;Thanks,&nbsp;Nick

Gareth_L · Answer

Hello Nickhoward11&nbsp;
Thanks for your post.&nbsp;
Sorry to hear about the missing details on the O2 side.
Sadly we don't have access to O2 systems on here.
It would be best to use the contact options for O2 here&nbsp;
Gareth_L

Nickhoward11 · Answer

Hi Gareth,Thanks for the quick reply, understood but can you not see from your systems if i have an order which has gone to them as it was through virgin not O2?&nbsp; there online help is useless and i cannot set up a volt o2/virgin account without a mobile number

Gareth_L · Answer

Hello again, thanks for replying.
Would you be able to call O2 on 0344 809 0202.
Let me know how you get on, if no luck then I can send you a private message to pass security and check for any updates.
Gareth_L

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New o2 Customer - really lost

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