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Nickhoward11's avatar
Nickhoward11
Joining in
3 hours ago

New o2 Customer - really lost

Hi there, 

I am a current virgin broadband customer and have (Friday) taken up a contract - or i thought with O2 through the virgin media upgrade my package.

I have received a pre contract and a thanks for your order message (from virgin about Volt) but then nothing else since. 

I know this was only Friday and to wait but O2 online doesn't recognise me and my package on my virgin app is showing still only broadband.  

It just seems no one can confirm if my order has been placed or if there is a problem ?  Wouldnt mind but i am currently without a mobile number at the moment :-( 

Thanks, 

Nick

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1 Reply

  • Nickhoward11's avatar
    Nickhoward11
    Joining in
    3 hours ago

    Hello there, 

    Did you ever get a reply from this.  I have literally just made a similar post now as i dont know, in limbo if i have an order pending or not so dont want to do it again on the virgin app? 

    Thanks, 

    Nick