Forum Discussion

Stephen55's avatar
Stephen55
Joining in
2 days ago
Solved

Lost virgin remote

Hi, 

I have somehow managed to lose the remote to my virgin STB, could I request a new one please? 

Thanks

  • newapollo's avatar
    newapollo
    2 days ago

    Select your set top box from the following page and follow the onscreen instructions to order a replacement remote

    https://www.virginmedia.com/help/how-to/tv/issues/remote-issues/remote-not-working 

    You can also select the faults option if dialling 150 from a VM landline, or 0345 454 1111 from any other phone which is a free call included in most call plans, as it's the same as dialling an 01,02,or 03 number, however on some calls plans you need to redial after 1 hour to keep it as a free call.

    Or wait a couple of days for a member of the forum team to pick up your post.

    In the meantime you can use the TV Control app as a temporary remote - it's available for ios and android devices.

1 Reply

Sort By
  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 days ago

    Select your set top box from the following page and follow the onscreen instructions to order a replacement remote

    https://www.virginmedia.com/help/how-to/tv/issues/remote-issues/remote-not-working 

    You can also select the faults option if dialling 150 from a VM landline, or 0345 454 1111 from any other phone which is a free call included in most call plans, as it's the same as dialling an 01,02,or 03 number, however on some calls plans you need to redial after 1 hour to keep it as a free call.

    Or wait a couple of days for a member of the forum team to pick up your post.

    In the meantime you can use the TV Control app as a temporary remote - it's available for ios and android devices.