Forum Discussion

SallyRead's avatar
SallyRead
Tuning in
30 days ago
Solved

Virgin 360 lost connectivity !!!

I have had 360 for almost two weeks no issues but last night early hours just finished watching a recording when I spotted red light flashing on box could nit use remote had to reboot three times and press t.v. and 0 together on remote pointing it at box and then it finally kicked back in it was a made has this happened to anyone else hope it does not happen tonight just too much 

  • newapollo's avatar
    newapollo
    30 days ago

    Hi SallyRead​ 

    The 360 box receives over the air updates which are usually delivered overnight around 2am.  It's possible that yours was upgrading to the latest version which is 5.20.   That would explain the red light flashing.  The red infinity symbol (like a sideways figure 8) can also sometimes flash if the box loses it's internet connection.

    You can check which version your box is on by pressing the Home button on the remote and then going to  Settings (the cog wheel icon) and then Info.

    The screen will display a number of options, the top one says, "What's new in version xxx"   where xxx is the version number.  Yours will currently say either 5.19 or 5.20.

    Also if the remote appears to have stopped working wiggle it a few times, and unless the batteries need replacing then the wiggling usually gets the remote working again. 

     

3 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    30 days ago

    Hi SallyRead​ 

    The 360 box receives over the air updates which are usually delivered overnight around 2am.  It's possible that yours was upgrading to the latest version which is 5.20.   That would explain the red light flashing.  The red infinity symbol (like a sideways figure 8) can also sometimes flash if the box loses it's internet connection.

    You can check which version your box is on by pressing the Home button on the remote and then going to  Settings (the cog wheel icon) and then Info.

    The screen will display a number of options, the top one says, "What's new in version xxx"   where xxx is the version number.  Yours will currently say either 5.19 or 5.20.

    Also if the remote appears to have stopped working wiggle it a few times, and unless the batteries need replacing then the wiggling usually gets the remote working again. 

     

    • SallyRead's avatar
      SallyRead
      Tuning in
      30 days ago

      Thank you for this reply very helpful but this happened between 12.00 midnight and 12.15am and I have disassociated by doing a status check through ttbe forum that there are broadband and tv issues in my area which happened when my box went ape they did a check for me and said all okay with .y services thankfully I love this forum it's so he!Phil and good to connect to people I l ive alone so it's hard when it all goes wrong thank you once agsin

       

       

       

       

       

       

       

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    27 days ago

    Hi SallyRead 👋 Welcome back to the community forum! Thanks for posting. 

    Sorry to hear about the concern about your TV360 box. Huge thanks to the community (and specifically New Apollo) who has already provided a bit of insight and advice. Hopefully this put your mind at ease!

    If you have any further issues please feel free to let us know and we can pick this back up with you to offer further help. 

    Thanks for your continued patience whilst you get used to the new equipment. 

    Wishing you all the best! 🌞