New o2 Customer - really lost
Hi there, I am a current virgin broadband customer and have (Friday) taken up a contract - or i thought with O2 through the virgin media upgrade my package. I have received a pre contract and a thanks for your order message (from virgin about Volt) but then nothing else since. I know this was only Friday and to wait but O2 online doesn't recognise me and my package on my virgin app is showing still only broadband. It just seems no one can confirm if my order has been placed or if there is a problem ? Wouldnt mind but i am currently without a mobile number at the moment :-( Thanks, NickVM account not linked to O2 but no SIM
Help....I'm going around in circles. Took the VM package with a SIM (Volt maybe?) but had no intention of using the sim card. Decided it was a waste so now want to use it but cannot physically find it (well I have found an o2 sim but if I put it in my phone, it doesn't work and I am not sure it is the right one anyway). Tried to access VM or O2 support through lots of routes but failed. Tried to link my VM account but gets to a point where it wants to send code to the O2 phone which I don't have because I don't have the sim. I think I need to order a replacement sim somehow and then activate it then link accounts. I have tried to re-register with O2 but that just sends me to the VMO2 website (where I eventually get texted to the number I don't have). Anyone had similar and been successful? please don't send me to the online msgbot :-oLost access to O2 account
I have not been able to log in to my O2 account for a few days on the app or website . I enter my virginmedia.com email address but i get an error to say it is invalid. When i click forgot email address i get a text with the exact email address VM are saying is invalid. ??? I am about to go abroad and need to add data to my O2 mobile but cant access the account.. This really is awful service . Looking in this community it looks like VM /O2 have not tested this new merge of services at all. I have several mobile accounts which i now cant access. Chat has been no help , Phoning customer service has no idea why i cant access and raised a ticket from which i have heard nothing and my next stop is the local o2 shop where i will probably be fobbed off. VM/O2 please sort this , your about to lose a lot of customers.Cannot find credit agreement number etc
My sim has transferred to o2 and I would like to upgrade my device. I am trying to find out the outstanding balance for the handset loan taken out with virgin mobile before I can proceed, however I cannot find the credit agreement number or security key anywhere and no longer have the emails containing this information. What do I do?
