Lost access to O2 account
I have not been able to log in to my O2 account for a few days on the app or website . I enter my virginmedia.com email address but i get an error to say it is invalid. When i click forgot email address i get a text with the exact email address VM are saying is invalid. ??? I am about to go abroad and need to add data to my O2 mobile but cant access the account.. This really is awful service . Looking in this community it looks like VM /O2 have not tested this new merge of services at all. I have several mobile accounts which i now cant access. Chat has been no help , Phoning customer service has no idea why i cant access and raised a ticket from which i have heard nothing and my next stop is the local o2 shop where i will probably be fobbed off. VM/O2 please sort this , your about to lose a lot of customers.Will my mobile contract continue if my broadband contract ends?
Good morning, I've been with Virgin for my broadband for approx. 24 months now. Originally on an 18 month Black Friday deal which we extended for a further 18 months when it expired 6 months ago. I'm looking at adding an O2 sim to my package which comes with an 18 month contract in and of itself. My question is, what will happen billing wise when my broadband deal ends in a years time, but my mobile contract continues for 6 months after that? Will my mobile contract continue on at that same price independently of my broadband offer? I don't plan on leaving Virgin, but my broadband package costs will increase dramatically once the offer ends, and I don't want to be stuck paying those higher prices until the mobile contract ends too. Hope all that makes sense! Cheers.Cannot find credit agreement number etc
My sim has transferred to o2 and I would like to upgrade my device. I am trying to find out the outstanding balance for the handset loan taken out with virgin mobile before I can proceed, however I cannot find the credit agreement number or security key anywhere and no longer have the emails containing this information. What do I do?O2 Billing Issues
Hi there, In June 2021 I started a contract which included M250 fibre broadband and a 5GB Oomph SIM, I chose to take the offer with the SIM as it ended up being cheaper at the time than to not take the SIM. I never used or activated that SIM. With the recent O2 merger, I received a new SIM which I also didn't activate or use, I promptly put it somewhere (potentially even threw away because I didn't think I would need it). A while back I received a bill and a notice of disconnection from O2, at the time I assumed it was a scam because I forgot about the merger. I've tried to call O2 to pay my bill, but they won't let me (more precisely, they won't tell me how much I owe) because I don't know the phone number associated to the SIM and I can't provide any other details relevant to the SIM (failed security). For similar reasons, I cannot pair my VM and O2 accounts, or set up an O2 community account to post in their forums. Interestingly, the second and final physical bill I received from O2 was in November 2023 - besides that I've got all the necessary info such as account numbers, billing numbers etc, just no phone number! If someone could assist it would be greatly appreciated! PS: Had to post this in the account-cable thread because account-mobile is now read only!
