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Griffin29's avatar
Griffin29
Tuning in
14 hours ago

VM account not linked to O2 but no SIM

Help....I'm going around in circles. Took the VM package with a SIM (Volt maybe?) but had no intention of using the sim card. Decided it was a waste so now want to use it but cannot physically find it (well I have found an o2 sim but if I put it in my phone, it doesn't work and I am not sure it is the right one anyway). 

Tried to access VM or O2 support through lots of routes but failed. Tried to link my VM account but gets to a point where it wants to send code to the O2 phone which I don't have because I don't have the sim. 

I think I need to order a replacement sim somehow and then activate it then link accounts. I have tried to re-register with O2 but that just sends me to the VMO2 website (where I eventually get texted to the number I don't have). 

Anyone had similar and been successful? please don't send me to the online msgbot :-o

Account help
Mobile
o2

3 Replies

  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    13 hours ago

    Hi Griffin29,

    Thanks for posting and sorry to hear you're having some issues setting up a VMO2 ID. 

    Can you confirm if you've followed the help here

    Alex_Rm

    • Griffin29's avatar
      Griffin29
      Tuning in
      12 hours ago

      Think I've been through it all..... the issue is that nearly everything requires you to log in or use the app (also with log in). I cant do that because I only have my Virgin log in and cannot link to O2 account because I don't have the phone number (because of the missing sim) that the system wants me to use for authentication. I tried using the on line messenger but cant get to a real person so whatever I type I ultimately get told to download the app and log in. 

       

      • Alex_RM's avatar
        Alex_RM
        Icon for Forum Team rankForum Team
        11 hours ago

        Thanks for confirming Griffin29,

        Have you contacted O2 regarding the missing SIM?

        Alex_Rm