Forum Discussion

Johank0207's avatar
Johank0207
Tuning in
5 months ago
Solved

Moved house change accounts linked to email address

Please can a member of the forum team please get in touch I have moved house and need to change my virgin app login to the new contract number.

Thank you  

moved
  • Daniel_Et's avatar
    Daniel_Et
    5 months ago

    Hi Johank0207, thank you for your post.

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

9 Replies

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    5 months ago

    Hi Johank0207, thank you for your post.

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

    • Johank0207's avatar
      Johank0207
      Tuning in
      5 months ago

      Can you send another message it’s not letting me reply back thank you 

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team
        5 months ago

        Hi Johank0207,

        I've just sent another message to you.

        If you're continuing to experience problems when trying to reply, please let us know.

        Regards,
        Daniel

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    5 months ago

    Hi Johank0207, thank you for speaking to us via private message.

    If you have any further issues or queries, please don't hesitate to contact us.

    Regards,
    Daniel

  • Gromite's avatar
    Gromite
    Joining in
    4 months ago

    Hi, I have the same issue. Is a member of the team able to assist me also?

    • Vikki_M's avatar
      Vikki_M
      Icon for Forum Team rankForum Team
      4 months ago

      Hi Gromite,

      Thanks for your post and welcome to our community.

      Could you expand please on what it is you need help with today?

      Have you moved home and need to register the new account details for the online account?

      If so, you can do so here 

      If you have any issues at all in registering the online account, please pop back to us and we'll send you a private message to assist further. 

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      3 months ago

      Hello Ryan_W89,

      Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your account after your house move. I'd be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
      Kind Regards,
      Steven_L