Virgin Media account not linking

After constant errors & failure to access my Virgin account I finally linked accounts, BUT ONLY AFTER A LOT OF MESSING AROUND & much wasted time. Had no issue logging into My-o2 but this linking problem was blocking me from logging into my Virgin account. O2's support wasn't able to resolve the issue however because it's Virgin who've stuffed it up.

QUICK SOLUTION. To save anyone reading through all my ranting below WAS TO DO THE SIGN IN + LINKING ON MOBILE. Still done via Chrome with all same Extensions, settings, etc as on my laptop BUT this time it successfully linked. Was then able to sign in without issues via Chrome on laptop.

Rant time. After trying & repeatedly failing on same laptop & home network always used via Chrome with all usual extensions & settings (that still work perfectly for all other accounts & site sign ins) I then refreshed Chrome, disabled everything possible, cleared cookies but allowed 3rd party cookies for all Virgin & o2 websites, login screens & linking pages etc but still had no joy. Then I tried Incognito mode just to be certain nothing was interfering but still got the exact same failure!!!

It was only after wasting my time trying the above that I decided to give it a go on my mobile phone & thankfully it worked & saved me going through the **bleep** poor nightmare of trying to get in touch with support, let alone getting help from them.

This whole link process is one huge pathetic joke & a disgrace after decades of having no issues signing in to Virgin, why folk like Virgina keep screwing with things that weren't broken is baffling as it ends up with yet another huge backward step for users.

Virgin please note- LINKING SHOULD BE OFFERED AS SOON AS A CUSTOMER JOINS VOLT & GIVEN AS AN OPTION AT TIME OF SIGNING UP. That way if there's any issue it can be sorted by the agent involved at point of sign up, customers can still be given the option to not link, or to unlink at any future point should they wish or need, but wasting folks time forcing them to search high & low for support is a disgrace! 

I know this discussion is a couple of months old now BUT since resolving the account linking issue have had a new issue of no longer being able to actually login to my Virgin Media/o2 account via any browser on my laptop.

YET. Strangely enough I'm able to access my account without issue every time via the Chrome browser on my Android mobile. The same goes for my parents who are also unable to access their account on other devices (including 2 x Lenovo Tabs that run on the Android system?

I've cleared & disabled everything possible, not only ensured my VPN was completely deactivated but even uninstalled it completely after still having no joy, tried via Private Browsing, & even disabled my Windows Defender Anti Virus (something that should never be required). Every possible combination of the above actions & suggested solutions has been tried but all without success!!!

I've used the Google Chrome browser only on every device I've owned ever since Microsoft retired Internet Explorer with the browser fully synced on all devices with identical Chrome Extensions, settings etc & have never encountered such issues as now being faced with access to My Virgin account.

Only since this issue began a few weeks ago have I tried new browsers (both as standard from installation & also with all above possible/available actions employed as with my Chrome browser to check if it's an issue with Chrome on my laptop BUT ALL with the same result, failures.

This has now been an issue for a great many customers for some weeks yet still no fix nor helpful responses from Virgin. This issue can surely only be connected to the change over to the Virgin/O2 and or VOLT account system so it seems utterly ridiculous that it's still an ongoing, the least Virgin should/could've done was to revert back to the previous perfectly functioning method & system for customers logging into their accounts whilst they scratched their heads figuring out what's wrong with the new system.