Brand new user, signed up to virgin media with my email account, tried to login online, was asked to create O2 ID - created it using the same email addressI then get to the link part of it, and it says my email is wrong. And there is a 2nd email I must sign into first and verify.I've tried to get the email it thinks is the correct one on the forgotten email link, but it comes up with corrupt lettering and is unreadable. I can't get into my online account at all. What can I do to correct this?

Massive thanks to also. I've been trying to sort this for 5 days. Your answer worked first time.

Unable to link virgin media account to virgin media O2 ID account

Vikki_M
Forum Team
3 days ago
Hi AdeWR88,

Thanks for your post and welcome to our community.

We are very sorry to hear you're unable to set up the online account currently.

The team are working on a fix for this as a priority.

We are sorry for any inconvenience that may be caused in the meantime.

If you have any further questions, please pop back to us and we'd be happy to help.
Alwo
Just browsing
3 days ago
Here's a solution that have worked for myself and others, Credits to JSladen
Go to Bing Search (yes, it has to be Bing), and search for 'Virgin Media Register', and look for the first non sponsored result, which should be titled 'Register My Virgin Media Account' follow that which manages to stay on the original Virgin Media Registration page. Setup your virgin media account there. Once that is setup try and go to the normal login which takes you back to the VirginMediaO2 linking thing, and set up/link again.
- AdeWR88
  Settling in
  3 days ago
  Thanks will try it
  - Robert_P
    Forum Team
    3 days ago
    Let us know if this helps, it is a work around but it does appear to help resolve the linking account issues experienced whilst the team puts a full resolve in place for this.
AdeWR88
Settling in
3 days ago
Massive thanks to also. I've been trying to sort this for 5 days. Your answer worked first time.