Similarly to other people I’m getting the same issue of saying I already have an account when trying to link my virgin media account.
I’m a new customer so definitely don’t already have an account linked. I’ve tried the forgotten email option and getting an object error message.
I’ve attached screenshots of what I’m getting.
I can’t see on any of the threads that this has been resolved ???
Forum TeamHi Dee221 thanks for posting and welcome to our community.
Sorry to see that you're unable to link your Virgin Media/O2 accounts. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.
Regards
Lee_R
Hi, to save creating a duplicate post, I'm in the same boat, are you able to help? Thanks
Forum TeamHi BuzzKi11ington, thanks for posting and welcome back our community.
Sorry to hear that you're unable to link your online accounts. And for inconvenience this may be causing you. Can you advise if you're receiving any error messages?
Regards
Lee_R
Forum TeamHi Dee221, thanks for getting back to me privately. This is just a quick note to confirm you're satisfied with the response and efforts of the forum team? Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.
Regards
Lee_R
I’m also having the same issue. I’ve DM’d you @Lee_R
