Hi Elele308,

Thank you for your post and we're very sorry to hear about the issue with your online account registering. 

To confirm, are you using the email address you used when you joined us?

^Martin

This solution doesn't work if you already have a virgin media account registered and just want to link it to the (completely unnecessary) new joint VMO2 thing. Why couldn't it have just stayed as it was? I now can't access my account and can't get on sky sports on my devices. 
I wish the customer service team would stop pretending it's being investigated too. 

This ist still not sorted for me. Although the accounts are now linked, I still can't get sky sports on my app. Just get an error message.

Get this - having logged a ticket serveral says ago and been told someone would contact me to update me (they have never once actually done this) I checked today and they told me the ticket had been closed. Why? Because apparently the problem has been fixed. The solution? Customer needs to download the app. You can't make this up. So their solution to the app not giving me access to sky sports is to download the app. I can't actually believe how bad these guys are. 

There is still no progress on this. What resulted from the private message was that another IT ticket has been logged. But who knows if it's still active. So far they have closed the ticket twice. First because they concluded that I just needed to download the app, second because they decided that I just needed to try logging in... 
I was never told about these, obviously. I had to call up to find out. Oh, and Vikki_M informs me that they can't actually call customers anyway. At least this explains why they never call me (even though they promise they will). But it doesn't explain why their complaints team claim that they have tried to call me! 
This is going to be a long, probably never ending, journey. 

Still not fixed. Is the ticket still open? Can you give your 'resolutions' team a nudge to call me? I haven't heard from them in a long time and my complaint hasn't been resolved. Assuming they have the ability to make outbound calls (they claim they try to ring me so I presume they do...) then I would appreciate a discussion about it, given that this has been going on for over a month and it doesn't feel like we're any closer to a solution.

This is still not fixed and now they have told me they will no longer be refunding me for the NOWTV monthly subscription I have to get while this is broken. For the first two months they were at least sympathetic to the fact I was out of pocket but now they don't even care about that.

Obviously I'm taking this further but in the meantime I would advise anyone considering getting sky sports though virgin to absolutely not do that. Instead get it through Now TV or, even better, leave virgin media altogether and get everything through sky so you don't have to mess about.