Hello,
I’m also a new customer and having the same issue as many others.
I am unable to link my VM account to VMO2 ID because the system thinks my email address is non existent. See screenshot attached.
My broadband is live and works well. I receive all emails from Virgin.
Can anyone help?
Forum TeamHi Elele308,
Thank you for your post and we're very sorry to hear about the issue with your online account registering.
To confirm, are you using the email address you used when you joined us?
^Martin
Hi Martin
Yes that’s correct.
Forum team will at best raise a ticket, solution from other members that worked is below:
Go to Bing Search (yes, it has to be Bing), and search for 'Virgin Media Register', and look for the first non sponsored result, which should be titled 'Register My Virgin Media Account' follow that which manages to stay on the original Virgin Media Registration page. Setup your virgin media account there. Once that is setup try and go to the normal login which takes you back to the VirginMediaO2 linking thing, and set up/link again.
What can I say, Alwo, thanks so much - that worked!
