spudow
5 months agoJoining in
Unable to unlink o2 and virgin media account
Hello, does anyone know how to unlink an o2 and virgin media account. I've tried to get this done through o2 support but I keep getting passed through different departments and I'm in an infinite loop. I need to do this because I've recently moved out and need to move the linked virgin media account to my own personal one and not my parent's.
Hi spudow
Do you have your own VM broadband account at the place you've moved to?
If so then just sign into your O2 account and follow the change address details as per
https://www.o2.co.uk/help/account-and-billing/changing-personal-details
This will link the sim to your VM account at your new address, and unlink it from your parents account..