Unable to access VM account

    stew7019​ 

Advised email address or password not recognised.

I was advised verify imap password 

I am going to assume that you still have a VM broadband account, your posting history suggests that. However, if you are no longer a paying VM customer then what you are seeing may well signify the end of your VM email account. VM are actively closing old email accounts that are no longer linked to a paid for account.  (They stopped issuing new email accounts over 3 years ago and since then new customers do not get VM email accounts.)

 Assuming that you are still a paying customer it sounds as if you need to reset the password for that email account.

To do that:

1. Sign In to My Virgin Media  with the affected email address and the current password
2. Go to Account settings, then "My Virgin Media Account details"
3. Scroll down the "Security and sign in details " section and click on "Edit" to the right of password.

Follow the prompts. If you have not already specified a non VM email address to act as your VM username you will be prompted to do so. That's now a security requirement of VM accounts. Your VM email account and address will remain the same but in future you will have to sign into VM with your non VM email address.

You will also have to generate a "Mail app" password to use as the email password in your Mail app on your phone but you should see that as you follow the password reset process.

Try that and see how you go.

Coenoby

Hi, I have a similar problem, created by Virgin Media. Ater using a '@ntlworld.com' address for some years, Virgin changed it(not at my request)  to a '@mail.com' address suffix. This created problems with Amazon when ordering stuff - after trying to get through their BOT system repeatedly, I finally registered the new (changed) address, but they seem unable to message me at the latter and when I try to check if they are using the old address, I cannot log in - my old password not recognised, so I am stuck between a communication rock and a loony place. Also, when I log into the VM @Sign IN or Register' page, it appears three times. I understand the 'Amail.com' is an American outfit and wonder if why they have been granted control of my e-mail activity. My wife's old '@ntlworld.com' still exists - so why was mine changed? .