Forum Discussion

Gazzacom's avatar
Gazzacom
Tuning in
2 days ago

I have been unable to access my blueyonder account

I have been unable to access my blueyonder email account for the past 2 days and I understand others are having the same issue with thier historic ntl, virginmail and blueyonder accounts too. I get the same annoying message...... "Ooops You can't do that right now.We couldn’t sign you in just now. Don’t worry — it’s just a quick pause to help keep your account safe". I have tried everything, changing my password, rebooting, etc etc etc and still can't get access either by my lap top, my wife's lap top or the family PC. I can get access via my mobile but I use my email extensively on my Chromebook and am currently awaiting important information from a solicitor which involves lots of attachments and legal forms. I was forced just over a year ago to use my gmail address  for my log in after I was told my blueyonder email address would no longer take vital security updates. I need access PDQ and would be grateful for help also!

7 Replies

  • coenoby's avatar
    coenoby
    Very Insightful Person
    2 days ago

    Gazzacom​ " "Ooops You can't do that right now.....".

    I would try to resolve that by

    1) deleting all the VM cookies from your existing browser.

    Some browsers don't allow you to be selective so you may have to delete all cookies stored in the browser.

    2) Then close the browser down,you can even go as far as restarting your device.

    3) Then reopen the browser and try to sign in again.

    All I can say is that works for me.

    Coenoby

    • Gazzacom's avatar
      Gazzacom
      Tuning in
      2 days ago

      Thanks for your reply. Unfortunately this didn't work for me but thanks anyway.

      Anyone else had any success without VM intervention?

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 days ago

    Tell your solicitor - and all your other contacts - to use your Gmail account instead. 

    The VM email service is getting worse year by year, and it's pretty clear now that they want to get rid of it. You are only hurting yourself by clinging on to a dying service. 

    • Gazzacom's avatar
      Gazzacom
      Tuning in
      2 days ago

      You are right but I am one who would prefer that people (in this case VM) were open and honest about intentions and so I will continue to mount my crusade and give them another call! Thanks for your input.

  • Gazzacom's avatar
    Gazzacom
    Tuning in
    21 hours ago

    Had a lengthy online discussion with Customer Support on 'Web Messaging' after initial chat with 'bot'.

    We went through all the usual security questions and all the possible fixes (mentioned by everyone here so far) without any success. Eventually an IT log has been created and I have been told....... 

    "This will be resolved within 5-7 business days, or as quickly as possible. You will be able to login after 5-7 days"..

    and that I can attempt to log in after 5 days or if I get an SMS to say it has been resolved.

    Why not an email I wonder? Perhaps just wishful thinking!!!

    Watch this space guys and thanks again to everyone for your time, suggestions and kindness.