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GrahamV's avatar
GrahamV
Just browsing
22 days ago
Solved

I cannot get into my blueyonder email account and O2 account

For 6 weeks now i have not been able to access my virgin  media account and O2 account ,I have tried all forms of communication , i tried "message us today" and failed to achieve what i set out and wanted to achieve, i have forgotten my blueyonder password and the answer to my security question , but i do have an account number and an area code and the dates of my last bill including the date , i have the last 4 digits of my card ,but this is not enough , Can someone help me i am a 76 year old male. Thank you

 

  • GrahamV's avatar
    GrahamV
    15 days ago

    Many thanks to all behind the scenes who have recovered me from the deepest depths of despair ,i have got back my blueyonder.co.uk and my O2 accounts . A massive Thank You 😂

14 Replies

  • Buster52's avatar
    Buster52
    Hanging out
    22 days ago

    Those pieces of information ought to suffice and you should pass the security questions. I too can not access my VM blueyonder account since VM has changed the process (mucked it up). Like you I am in my mid 70s. I am sure I have given the correct answer to the security question because I have written it down after it was changed. And the same for my password.

    Just remember that this is something VM has done and not you. I assume you were able to logon normally prior to the change they made. I certainly did. And the really stupid thing is that in order to make a formal complaint you have to first login to your account.

    None of this is of any help to you but hopefully it will have reassured you somewhat. You can of course try to phone them up and spend ages upon ages waiting for a response...

  • GrahamV's avatar
    GrahamV
    Just browsing
    22 days ago

    Sorry to hear you are having similar problems, wishing you well and hope it gets sorted 

    • Tom_W1's avatar
      Tom_W1
      Icon for Forum Team rankForum Team
      21 days ago

      Hi GrahamV thanks for posting although we're sorry to hear of the concerns you've raised here.

      Are you still having issues with this or have you managed to resolve this by now or do you require further help?

      Many thanks

  • GrahamV's avatar
    GrahamV
    Just browsing
    21 days ago

    Many thanks for asking , i am awaiting a letter after using virgin media " message us"

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      20 days ago

      Hi GrahamV 

      Thanks for coming back to the thread. 

      Please do contact us back when you've received the letter and we can help.

      • GrahamV's avatar
        GrahamV
        Just browsing
        18 days ago

        I have spent all of Saturday trying to resolve getting into my @blueyonder.co.uk email, and failed and the letter i was informed i would recieve has not arrived , i lost access to my virgin media account amost 2 months ago with no explanation ,my security question and answer   i cannot recover , i have supplied account number and area code / date and amount debit payment and last 4 digits of my debit card and my address and my date of birth and still i am informed there are security issues.

  • GrahamV's avatar
    GrahamV
    Just browsing
    20 days ago

     "Nothing to see here". It seems I am not alone so is this Virgins' way of removing long term customers 

    I thought that also, we have been with virgin over for 20 years .

  • GrahamV's avatar
    GrahamV
    Just browsing
    15 days ago

    I have just had some replies removed , cannot believe i am a community criminal already did not know i could not copy and paste 

    Anyway i have received the letter and i am no nearer to getting into my accounts   apparently i am no longer a registered virgin media customer or o2 and all this has been caused by virgin media / o2 merger, I been a  virgin media customer for over 20 years and an o2 customer for more than 15 years 

    • GrahamV's avatar
      GrahamV
      Just browsing
      15 days ago

      How do i get a Virgin Media / O2 iD ??? Someone tell me please  😢 I have been a virgin media customer for over 20 years and a O2 customer for over 15 years , i have received zero help from customer service and i am not seeing any help here on the community forum  😭

      • GrahamV's avatar
        GrahamV
        Just browsing
        15 days ago

        Many thanks to all behind the scenes who have recovered me from the deepest depths of despair ,i have got back my blueyonder.co.uk and my O2 accounts . A massive Thank You 😂