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Chris10661's avatar
Chris10661
Joining in
21 days ago
Solved

Delete old blueyonder email account

Good evening 

I cancelled my Virgin account approx 2 years ago but the old blueyonder email account is still active, it still receives and can send emails - i was told the account would be deleted after 90 days . I have contacted Virgin help line twice and they confirm the account is closed and the old blueyonder email account should not be active but it is how can I get this account deleted?

  • Carley_S's avatar
    Carley_S
    19 days ago

    Hi Chris10661 

    Thank you for joining me in a private message. 
    Glad we've been able to get this requested for you today. If you believe the issue is resolved, you can mark the thread as resolved by clicking the helpful answer given, and this will show anyone else having an issue that an answer was given and direct them to the post. Alternatively, you can just like or 'kudos' the post if it helped you. 

    Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.
     

2 Replies

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    20 days ago

    Hi Chris10661 

    Welcome to the Community Forums. 

    Sorry to hear that your email is still active after 90 days of your disconnection. Sometimes, customers are able to still use emails long after 90 days have passed, as if the email address is in constant use, it can be missed. We do go through and do a clean-up every so often, and, as such, any email address no longer associated with an active account is deleted and removed. If you're still using this email for anything, we recommend ceasing to access it and import any important documentation as soon as possible. 

    If you'd like, we can pass this information along on our side, but the email will be deleted eventually. Please join me in a private message so I can locate your account and pass the account security. You can see your private messages at the top of the page, in the envelope icon, or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down.

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      19 days ago

      Hi Chris10661 

      Thank you for joining me in a private message. 
      Glad we've been able to get this requested for you today. If you believe the issue is resolved, you can mark the thread as resolved by clicking the helpful answer given, and this will show anyone else having an issue that an answer was given and direct them to the post. Alternatively, you can just like or 'kudos' the post if it helped you. 

      Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.