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canda3268's avatar
canda3268
Tuning in
5 months ago
Solved

Blueyonder account requires password??

Hi,

My blueyonder account has stopped working on ipad providing the following message:

Cannot Get Email

No password provided for

"blueyonder.co.uk"

Please go to Mail Account Settings and enter a password

Password is present and has not been changed.

I thought the account may of been locked, however I get no bounce back messages if sending a test email to the account, which means it must still be live?

I hope someone can help, I've been using for the last 20 years.


  • canda3268 wrote:

    Cannot Get Email   No password provided


    That error message suggests tthat you are using an email app or client to access the email account  When email apps cannot access the email account they often default to reporting a problem with the password even though the problem lies elsewhere.

    What error, if any, do you get when you try to sign into the webmail account on the VM website? You can do that from this link https://mail2.virginmedia.com/  It is possible that the app has lost access because VM now require your to generate a "mail app" password to use instead of the normal password in the email app settings.

    I get no bounce back messages if sending a test email to the account, which means it must still be live?

    Do you still have a VM broadband account and is this Blueyonder email address still linked to it?

    The thing is that 90 days after a VM Broadband account is closed VM are meant to delete all email accounts linked to it. In the past that rarely seemed to happen but in the 2+ years since they stopped issuing new email accounts they seem to be catching up with that process.

    It does seem that the first stage in that deletion process is to block access to the webmail account but the mailbox itself is still able to receive emails. That might explain the absence of bounce backs.

    Unfortunately  if you are no longer a VM broadband customer it is the end of the road for that email account I'm afraid.

    Post back to confirm whether you're a VM broadband customer and also how you get on accessing the account on the VM website.

    Coenoby

     

  • coenoby's avatar
    coenoby
    Very Insightful Person

    canda3268 wrote:

    Cannot Get Email   No password provided


    That error message suggests tthat you are using an email app or client to access the email account  When email apps cannot access the email account they often default to reporting a problem with the password even though the problem lies elsewhere.

    What error, if any, do you get when you try to sign into the webmail account on the VM website? You can do that from this link https://mail2.virginmedia.com/  It is possible that the app has lost access because VM now require your to generate a "mail app" password to use instead of the normal password in the email app settings.

    I get no bounce back messages if sending a test email to the account, which means it must still be live?

    Do you still have a VM broadband account and is this Blueyonder email address still linked to it?

    The thing is that 90 days after a VM Broadband account is closed VM are meant to delete all email accounts linked to it. In the past that rarely seemed to happen but in the 2+ years since they stopped issuing new email accounts they seem to be catching up with that process.

    It does seem that the first stage in that deletion process is to block access to the webmail account but the mailbox itself is still able to receive emails. That might explain the absence of bounce backs.

    Unfortunately  if you are no longer a VM broadband customer it is the end of the road for that email account I'm afraid.

    Post back to confirm whether you're a VM broadband customer and also how you get on accessing the account on the VM website.

    Coenoby

     

    • canda3268's avatar
      canda3268
      Tuning in

      I do have a VM account but the email is not linked to the account in question.. Its my partner that uses the account, mainly for hospital appointments and related contacts due to an ongoing disability - its extremely frustrating as no warning was ever provided.. I'm just at a loss what to do?

      • canda3268's avatar
        canda3268
        Tuning in

        Sorry didnt mention, cannot access the account via link you provided