Forum Discussion

fitzy69's avatar
fitzy69
Joining in
3 days ago
Solved

Can’t change my blueyonder email password

I’ve been trying to change the password for my blueyonder email address and the links just take me around in circles, the ‘forgotten or reset password’ links just keep taking me back to my contract page.  It’d be easier to learn quantum physics than try to reset/change my damn password.  

  • Steven_L's avatar
    Steven_L
    2 days ago

    Hello fitzy69,

    Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your online account and email password at the moment.

    Have you tried the below steps

     

    Login

    Account Settings

    Virgin Media Mail settings

    Manage your products

    Manage email password

     

    Kind Regards,

    Steven_L

     

4 Replies

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    2 days ago

    Hello fitzy69,

    Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your online account and email password at the moment.

    Have you tried the below steps

     

    Login

    Account Settings

    Virgin Media Mail settings

    Manage your products

    Manage email password

     

    Kind Regards,

    Steven_L

     

  • fitzy69's avatar
    fitzy69
    Joining in
    2 days ago

    Hi Steven

    That worked, thank you very much, as this was a computer generated password, can I now change it for my own password?

     

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      2 days ago

      Glad to hear that fitzy69 and sorry but you won't be able to change that password it would need to remain in place.

      Kind Regards,

      Steven_L

  • fitzy69's avatar
    fitzy69
    Joining in
    2 days ago

    No problem, can I view my new password again, as I forgot to make a note of it?