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No account number or area reference
I ordered my new broadband service on 9th April. Engineer install is meant to be today (24th April). In my order confirmation I was not given an account number or area reference in order for me to create an account. The install date was also not confirmed, so I have no way of checking the status of my order.Can't register for My Virgin Media
I've tried registering for My VM on my laptop and on the app, but every time I enter my surname, account number and area code it says 'account not found'. It's very frustrating! I can't call for help either, as this requires putting in my account number, which doesn't seem to be recognised. However, I am definitely entering the details supplied to me.
Unable to register account
I moved house, my old account was cancelled and a new one set up with a new account number and contract. I get emails RE bills and my contract to the original account email address. If I sign into my account it shows me only the old contract information and the old bills, nothing about the new contract or account. Ive called support and have been told I need to register a new account with a new email address. Every time I do I am told that something went wrong. I have tried different browsers, reset the cache, different email addresses, everything. I called back and was told to just try again later. I have been trying to access my account details for over 4 months now and I cant. Calling support has not helped. I need this resolving asap.Unable to see new account in app after moving house
Hi, we moved home I called Virgin to help move the connection to new place. The person on the phone signed me up to a new tariff for the bundle I had. In the process a new account was created for me which I wasn’t aware of. My virgin media app is accessed through my primary email but it’s still linked to the old account which is now inactive. There appears to be no way to de-linking the old account number and linking the new account number to my virgin media app. I don’t really want to set up a new account with different email as I don’t access it and will likely miss important emails. The strange thing is that Virgin do have my current email on the new account as I get emails from them but cannot get online to view my account. Will be grateful if old account can be de-linked and new account linked to my login. Thanks,
2 x Super Hubs?
Hi… Just noticed that on the My Virgin App that my “package” includes 2 x Super Hubs. Far as I can tell I only have one and have only ever had 1. (Think if I did had two I could bolt them together and get twice the speed). It doesn’t seem to show anything on my bill about having super hubs so I don’t think I am being charged for it. I did have a replacement hub last November and the old one was sent back. Never heard anything more, so assumed it was received OK. Can anyone out there throw any light on it please? Thanks Tony_Ebilling is impossible to set, is this a nice little £1.75 a month grift by Virgin Media?
I've been in touch with Virgin customer care no less than 4 times now because I cannot for the life of me switch off paper bills and go fully paperless. Last two times I was assured this was done on the phone but these envelopes just keep showing up, and so do the charges. My Virgin Media Appteam sort this out, this is extremely bad product and service design and probably illegal, because you are profiting off a dark UX pattern. 10s of 1000s of us at £1.75 a month??? Tidy.
