Recent Content
Marly 67
I was a loyal member of virgin. But for over a year I couldn’t sign in to any apps or any sites. I wanted to leave I had enough 3 month ago ayisha b told me she would help me. She sent me out memorable word and I confirmed I wanted to leave. But instead a Matthew took over and was no help . So for 4 months or more I have had no services from virgin.i told ayisha I would pay last bill but that I wanted to leave. Now out of the blue I am receiving bills again yet the system isn’t even connected to my tv.what do I do
No account number or area reference
I ordered my new broadband service on 9th April. Engineer install is meant to be today (24th April). In my order confirmation I was not given an account number or area reference in order for me to create an account. The install date was also not confirmed, so I have no way of checking the status of my order.Can't register for My Virgin Media
I've tried registering for My VM on my laptop and on the app, but every time I enter my surname, account number and area code it says 'account not found'. It's very frustrating! I can't call for help either, as this requires putting in my account number, which doesn't seem to be recognised. However, I am definitely entering the details supplied to me.Unable to register account
I moved house, my old account was cancelled and a new one set up with a new account number and contract. I get emails RE bills and my contract to the original account email address. If I sign into my account it shows me only the old contract information and the old bills, nothing about the new contract or account. Ive called support and have been told I need to register a new account with a new email address. Every time I do I am told that something went wrong. I have tried different browsers, reset the cache, different email addresses, everything. I called back and was told to just try again later. I have been trying to access my account details for over 4 months now and I cant. Calling support has not helped. I need this resolving asap.Unable to see new account in app after moving house
Hi, we moved home I called Virgin to help move the connection to new place. The person on the phone signed me up to a new tariff for the bundle I had. In the process a new account was created for me which I wasn’t aware of. My virgin media app is accessed through my primary email but it’s still linked to the old account which is now inactive. There appears to be no way to de-linking the old account number and linking the new account number to my virgin media app. I don’t really want to set up a new account with different email as I don’t access it and will likely miss important emails. The strange thing is that Virgin do have my current email on the new account as I get emails from them but cannot get online to view my account. Will be grateful if old account can be de-linked and new account linked to my login. Thanks,