Recent Content
Password not accepted when registering for my vigin media
Hey I am new Virgin Media customer and I am trying to register on MyVirginMedia. I am not able to do this as whatever I try, I am getting the error "You can't use that password. Please choose another" when entering a password for my account. I have tried both through a few browsers: Firefox, Chrome and Edge and also through the MyVirginMedia app on Android and get the same error whatever. It says that "All password requirements met " but won't allow me to create a password whatever I try. I can see from other Forum posts that this seems to be a common issue - please can someone help me solve this so can access my account? Apologies to the original poster, I have copied your post as it asks exactly what I need to and you have received a response!Solved2.2KViews1like20CommentsAccount issues after move
Hi there, Customer service setup a move for me which all went fine, my internet and tv are working as expected. My only issue if with the Virgin Media apps. The MyVirginMedia app shows that I have no services and the Virgin media Connect app says “Account is inactive or closed”. Even the Virgin TV Go app doesn’t work. Looks like my email wasn’t associated to the new setup. How do I go about getting this resolved?42Views0likes3CommentsMy Virgin Media App not showing correct details
I took out a new contract in October but the my Virgin media app is not showing my correct package details. In fact it’s not showing anything assigned to me at all. The service status also just shows a time. When I log in online my package details are fine. It is just wrong on the app. I have even tried it on another mobile phone and it still shows wrong details. I did try to get assistance from Virgin Media support but the recommended solution is to always remove / reinstall the app but this never works. The issue is not with my phone. Something was raised with Virgin media IT but I never heard anything back and gave up.6KViews0likes66CommentsCan't register Virgin Media account
When trying to register for My Virgin Media, I cannot get past the create a password stage. I get the error "Sorry, there was a problem registering that password. Please choose a different one." I have tried different browsers and deivces, and tried changing the email and password used to log in numerous time, but still can't register. Can someone please advise me on the next steps?25KViews0likes64Commentsissues registering for an account
I’ve called countless times, but no one has been able to help me. Every time I try to sign up for an account it gives me the error message that an account cannot be found with the details I’ve provided, yet when I have phoned, they’ve said the details are correct and to try again. It's been months since I got my box and yet still no account.170Views0likes1Commentcannot log in to myVM or email
as the title - up to yesterday 8th Jan i could log into MyVM on a browser and my email on the iphone app - on looking at my emails i got an error - sorry cannot remember what it said but i could not see my emails although i still seemed to be logged into the app - rightly or wrongly i logged out and when i tried to log in again it came up with various screens with help on how to log in - all jibberish to me i put the problem to someone else who worked out that i needed to change my password and via MyVM go to my account and create a separate password to allow me back in - really not sure what that second password is - security or something - afaik its not one i need but i have saved it all was good for a couple of hours - i could access MyVM via the browser and my emails via the app BUT when i came back later to my email it asked me to log in - i used my email address as asked - its the only VM one i have and has never changed - i then inputted my new password that had worked earlier - i got the box that either my email or password was wrong and to try again - THEY ARE NOT but i did try and try and got nowhere - i know my email is correct but wondered if somehow i had got the new password wrong so went to forgotten password which prompted me to put in my email which it said was wrong - IT IS NOT all that was via the email app so i went to log into MyVM directly and got the same result going round the same pointless circle i then spent an hour on chat repeating all or most of that but hit a brick wall as i do not know my memorable word - so i could not pass security and no other questions or unique info was asked for that would have got the agent into my account - the letter [i understand] being sent but i need access to my emails - i did not log out afaik the last time i accessed them but am now locked out as i cannot access MyVM i dont know my account number or area code if that could be used as a security question - i did not use my email addy to make this account as i assumed it might be needed to verify the account - i was correct - so have used a hotmail account - i can supply info via pm that would show i am the account holder depending on what was asked to try and get this sorted before i get the letter with the memorable word to [hopefully] get me back in - again - it is VM has locked my account i believe - why i have no idea - or maybe its just a bug or linked to the original error message that made little sense can someone help pleaseSolved2.8KViews0likes5CommentsUnablw to switch to e-billing
Hello, I tried several times to switch from paper bills to e-billing following all the links and advice provided in previous posts but I am unable to do it. The app or web version doesn't give me the options to select ebilling. Can somebody please help? Thanks473Views0likes2Comments