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My account has been locked since Dec 3rd
Hi, my Virgin media and o2 accounts have been locked since December the 3rd. Despite numerous phone calls and online chats it is still locked. I have called the number suggested on the page where it tells me its locked 4 times but unfortunately the operators are hard to understand and do not seem to understand me either. I need access to watch stuff on my tablet and phone and also to cancel a subscription for Disney + which I am now having to pay full price for due to the fact I cannot access the account to cancel it. If anyone else has had this issue and actually had it resolved I would appreciate any advice you can give. Thanks in advance LeeEmail address linked to old account
I have just rejoined Virgin Media. I am still using the same email address as my old account. This therefore means that every time I login to My Virgin Media App I’m met with my old deactivated account meaning I can’t make an changes, or see any of my new account details or package contents. Can you help please?
Disappointing Service
Similar to other messages I am unable to use my Virgin email address to set up an account with Mozilla Thunderbird. I had been using Mozilla for a few years with no problems, but now find that my account has disappeared. I have tried to put it in as a new account, but it's refused. I have made a new virgin o2 password but that also does not give me access. It's a nightmare as Virgin technical are unable or unwilling to listen and help. H JonesMy Virgin Media App does not work.
My Virgin My Media App does not work. VM connect also does not work. I can only go do sign in my account on the websit. This happened after I was a week late with a payment (I forgot). Now everything is paid, but the app isn't working. I tried reinstalling apps several times, changing my password, restarting my phone, but nothing helped. What should I do? I need access to these apps.Problem with App and Virgin Media staff lying to me about “closing” an account
I first tried to become a Virgin Media customer on 14th of December 2025 but the saleswoman on phone opened me an account with a Sim. I had not requested that as I have a contract phone with 02. I asked for broadband, tv and landline. Got broadband, tv and SIM. After hours of calls on 19th December, the account was “cancelled” I got compensation for her fraudulent nonsense. Went to 02 shop on December 20th and ordered the Virgin Media package I wanted and originally asked for. I’ve had bills for SIM card account, which she had used a version of my name and a different email, similar to mine. Rang up. Said they would “close” original account( even though it’s supposed to be closed. It was installed yesterday. My problem now is I cannot access the App as it still contains details from original order. I was on phone to six people yesterday. The final guy said he has “closed” original account and it should be sorted today. It’s not. He also said I might have to use another email but I can’t do that either. I’ve uninstalled, reinstalled and it just shows old “closed” account details. Can anyone help meMemorable password issue
I cant get a memorable password, I try to update it but all it says is try again later, idk what the issue is but the only solution ive been given is to be sent a letter which ive requested now 2 times and never arrived, at this point i dont know what to do because i cant do anything without this password, please help otherwise ill be forced to lock all payments to virgin mediaUnable to see new account in app after moving house
Hi, we moved home I called Virgin to help move the connection to new place. The person on the phone signed me up to a new tariff for the bundle I had. In the process a new account was created for me which I wasn’t aware of. My virgin media app is accessed through my primary email but it’s still linked to the old account which is now inactive. There appears to be no way to de-linking the old account number and linking the new account number to my virgin media app. I don’t really want to set up a new account with different email as I don’t access it and will likely miss important emails. The strange thing is that Virgin do have my current email on the new account as I get emails from them but cannot get online to view my account. Will be grateful if old account can be de-linked and new account linked to my login. Thanks,
Unable to Log Into MyVirginMedia or VMConnect
Hi, Can anyone assist, I have been unable to access the above APPS for over 8 weeks on any platform. I've contacted support and have a IT ticket opened but every time I make contact they tell me it will be 'sorted' in a couple of days and nothing happens. Any advice would be appriciated. TIA
