Recent Content
New contract not set up to account
Hi, I've tried getting through on the phone but it's been a nightmare and eating up my busy morning I left VM a few month ago as someone moved in with their internet and I closed my account. Things didn't work out so I had to set up virgin again and obviously the parental locks are on. I went to change it on the VM account (tried desktop and app) and what is showing up is my closed broadband account and not my new account. It was a couple of weeks ago I got the new broadband set up so I thought things would have updated by now What do I need to do?E-mails on Iphone
For some reason I can no longer download e-mails. I keep getting Imap password errors despite resetting it numerous times via the instructions. I have deleted my account & readded it & still nothing. I tried the online chat & got nowhere. I am about to leave Virgin/O2 now as I’m that fed up with it!
Changing the way you sign in to My Virgin Media
On 19 June I received the Email below from Virgin Media I have attempted to log i to my Virgin Media but neither the Virgin Media nor the third party Email addresses work with the password. I have tried to phone customer help but they didn't seem to know about this change. Anyone got any suggestions on how I log in to my 6 Email address? Cheers Togsy Hello, We’re making changes to the way you sign in online to My Virgin Media, as part of our commitment to keep our online spaces safe and secure. Instead of using your current email address to sign in to your account, you’ll need use your Virgin Media Mail email address. This will take effect automatically from 30/06/2025. You’ll still use your current password. Kind regards, The Virgin Media teamTalk to a human about billing
Hi, I'm desperate for some help, please! I can't find any phone number that will allow me to speak to an agent about billing. I get disconnected when told to pay outstanding balance online if i call the 0345 number. I can't seem to use the QR code on the contact us option, and the nearest 02 shop is too far for me to get to before it closes once I've finished work. I just want help with a payment plan and DD to get my services back up and running ASAP. At this rate I may just switch providers. Sincerely, Frustrated and disappointedCannot sign in to virgin apps only the account.
Hi. Every time I try to sign into the tv/ go or vm connect apps, it informs me that I am not the main user and cannot sign in. If I then go and sign in to my account, with the same details, I get in straight away. I have tried several times with virgin help, but unfortunately still have same problem.
