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Memorable password issue
I cant get a memorable password, I try to update it but all it says is try again later, idk what the issue is but the only solution ive been given is to be sent a letter which ive requested now 2 times and never arrived, at this point i dont know what to do because i cant do anything without this password, please help otherwise ill be forced to lock all payments to virgin mediaMy Virgin Media App does not work.
My Virgin My Media App does not work. VM connect also does not work. I can only go do sign in my account on the websit. This happened after I was a week late with a payment (I forgot). Now everything is paid, but the app isn't working. I tried reinstalling apps several times, changing my password, restarting my phone, but nothing helped. What should I do? I need access to these apps.Unable to see new account in app after moving house
Hi, we moved home I called Virgin to help move the connection to new place. The person on the phone signed me up to a new tariff for the bundle I had. In the process a new account was created for me which I wasn’t aware of. My virgin media app is accessed through my primary email but it’s still linked to the old account which is now inactive. There appears to be no way to de-linking the old account number and linking the new account number to my virgin media app. I don’t really want to set up a new account with different email as I don’t access it and will likely miss important emails. The strange thing is that Virgin do have my current email on the new account as I get emails from them but cannot get online to view my account. Will be grateful if old account can be de-linked and new account linked to my login. Thanks,
Unable to Log Into MyVirginMedia or VMConnect
Hi, Can anyone assist, I have been unable to access the above APPS for over 8 weeks on any platform. I've contacted support and have a IT ticket opened but every time I make contact they tell me it will be 'sorted' in a couple of days and nothing happens. Any advice would be appriciated. TIANew account number change in Virgin App
Hi, we moved house at the end of November . The new account was created for me for when moving to new house. My virgin media app is accessed through my primary email but it’s still linked to the old account which is now inactive. There appears to be no way to de-linking the old account number and linking the new account number to my virgin media app. I don’t really want to set up a new account with different email. The strange thing is that Virgin do have my current email on the new account as I get emails from them but cannot get online to view my account. Will be grateful if old account can be de-linked and new account linked to my login. Regards Saranya
Unable to log into my virginmedia account -error IDF-12B
Hello I have been a longterm customer of virginmedia and can say that over the years I have had minimal disruption to my services and ha e only have to call support on a handful of occasions. Two to three weeks ago we began having issues, whereby we could not access any apps this was coupled with a loss of broadband. The broadband issue was quickly sorted. I later found out that there was an issue in our area. As there was an issue locally I left phoning support for about week to see if things would sort themselves out. Unfortunately, they didn't. A week ago I rang support and was told that the issue I was having was " on our side and it would be referred to IT dept". I left it there, however, the issue continued for several days after and now seems to have been sorted. I also reported that I was unable to log into my virginmedia account. This however error remains the case See below screenshot of error Can someone look into this please Many thanksAccount Restricted after midnight
My services are currently restricted from a missed payment which i understand. But putting the restriction on at gone midnight (00.30) is stupid, as I paid the minimum amount so I could get my services reactivated (within 10 minutes as it is stated) at 01.00 and and 4 and half hours later still not been reactivated. If I was restricted whilst customer service was open, it would have been sorted within minutes and not have to wait hours.My virgin media app problems
Been having problems with logging into my virgin media app. Keeps saying "looks like you've started registering already, please go back to where you started". Done this numerous times, nothing changes. Spoke to VM by phone with promises to sort this out but nothing changed. Be going on for ages. Please help annoyed now!!! Any ideas?
