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Can't register Virgin Media account
When trying to register for My Virgin Media, I cannot get past the create a password stage. I get the error "Sorry, there was a problem registering that password. Please choose a different one." I have tried different browsers and deivces, and tried changing the email and password used to log in numerous time, but still can't register. Can someone please advise me on the next steps?25KViews0likes71CommentsSigned up with wrong email address
Hello, I have made a similar mistake as others and missed two numbers out of my email address and so won't receive the confirmation email for the broadband package I have just purchased. Please could someone help me. Kind Regards KieranSolved5.3KViews0likes42CommentsUnable to update Flex plan using VM app
Hi, I want to change my flex plan which I am unable to update using the VM app. I was able to do this couple of months back but it has stopped working. Whenever I have tried to remove the channel subscribed using flex, error is 'something went wrong - go to VMapp'. I want to cancel the channel subscription to avoid getting billed for next month. Need the help urgently. K**bleep**ij53Views0likes4CommentsSuddenly can't access my VM account
Hi, over the last few days I've been unable to access my VM account. My log-in details (email address and password haven't changed. I'm told "We've updated our password rules to make signing in even safer" When I press "Update password" and using my "[REMOVED].co.uk" address I get " You can’t reset your password online right now, as you don’t have additional details set up on your account. To reset your password, please "contact us" and one of our team will help you." I've tried "150", kept pressing various options without success. Which options will let me talk to a human? Any help with that or help with accessing my account and changing my password would be much appreciated. Peter. Mod Note: Personal details removed48Views0likes1CommentVirgin Media web page my account not showing my correct post code
After signing into my virgin media account , its says checking the service status, but doesn't show the correct post code where I live. Tried signing out and back in again and it then shows a completely different past code. Anyone got any ideas as to whats going on? I'm using Microsoft edge on Windows 24h2 [Mod - Under investigation. Internally logged]Solved205Views1like12CommentsNew customer with no information...
Hi all, so I had a sales rep come out last week and sign me up to a fantastic deal for broadband and tv starting in July. Only issue is I've had no email correspondence from virgin. A weeks gone by and the only thing ive had is a text with pre contract attached which has my last name spelt incorrectly. On the doorstep the rep seemed to have issues with my last name and im assuming he hasn't spelt my email address correctly. Anyone know where to go from here as im unable to make a virgin media account without correct email/area code etc and currently have no information other than their services are supposed to start for me on July 1st. Cheers in advance if anyone knows anything but im going round im circles it seems trying to contact them about this.24Views0likes1CommentCannot register for my Virgin media account
I’ve been a Virgin broadband customer since November 2022, and yet STILL I cannot register for My Virgin Media despite trying everything I’ve read here on the message boards- when I go to enter my email and continue I get an error code- I have already tried in the app and on numerous other web browsers so this is not an issue with that. the error code is DFE01 -‘Oops we’ve ran into a problem’. Absolutely ridiculous, I’m just going around in circles. as it appears impossible to speak to someone online about this without logging in to my Virgin media (rather ironic) I’m hoping a technician will contact me here? Or if anyone has had the same issue recently I’d be so grateful for any tips. thanks.Solved16KViews0likes49CommentsConstant issues - WiFi
I'm having constant WiFi connection issues- tv boxes dropping out- WiFi telling us to check password even though it's correct. I've gone on to the app to trouble shoot the Internet AGAIN and it's not even checking the right area- called up- and it says my postcode is wrong and my password is incorrect so I can't verify myself..! Promised a new router today which hasn't turned up. What on earth is going on?! [Mod - title edited for clarity]26Views0likes1Comment