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Unable to go to "My Account" or "My Virgin Media" Main Pages
I have tried on 3 different devices (PC, Phone, Laptop) to access the "My Account" area from the phone app or the "My Virgin Media" log in pages for "https://www.virginmedia.com/my-virgin-media/home" Both of the above take me to a screen where I am simply loading with no feedback on what is actually being attempted or if my account has even been accessed and just the main page is down. Can I please get some assistance on this? I am a brand new customer and this is a very poor first impression when I can't even access the main portal to control my account settings or even view my account settings. Thankfully I seem to have internet at the property so that much is good, I just can't control any aspect of it.How do I access emails on the virgin media app?
I've been having no end of problems trying to get my emails back. Yesterday I spent ages on a chat to someone who said that they'd changed bits finally on my account, so today I should be able to log into My Virgin Media, change my password, and then I'd have access to my webmail - or I could use the app. I've never used the app before so I downloaded it, but can't see anywhere on it where I would access my emails. This morning I've tried to change my password, they told me I should be able to say forgot password, but that doesn't happen. It just sends me a link to get in without my password. The website only shows my bills up until December last year whilst the app is up to date - I'm using the same login details. I'm currently trying to change my password on the website, but its been saying Just a Moment for nearly 10 minutes now. Help?Unable to Login to Mobile Apps
Hello, I'm unable to login to either of the two mobile apps (My Virgin Media and VM Connect) from my phone. It seems like there's an issue with the OAuth process. Below are screenshots of every step I'm currently able to access on both apps: I click "Sign in" and this popup appears: 2) The following menu opens; I input my email address and click "Next": 3) Instantly, the following page appears and I'm unable to go any further: I've tried the following troubleshooting steps: Disconnecting from WiFi and attempting to login on mobile, Turning off iCloud Private Relay in case this was interrupting the process, Changing my default browser to see if that changes how this popup is processed, Opening the OAuth tab in an external browser outside of the popup dialogue, Deleting and reinstalling both apps, Other random email addresses to see if it's an issue with my account in particular (they also fail in the same way). Any advice would be much appreciated!cant log in to virgin with hotmail
can no longer log in to virgin account or virgin go since virgin update at least 25 days ago,i have contacted customer services at least 8 times with conflicting reasons given and it would be resolved in 48 hours then 24 hours emailed ceo tom mockridge 10 days ago not bothered to reply my son and others i know on virgin who do not have virgin email have same problem everything had been fine until virgin/02 software update appalling lack of response despite complaint which i cant track due to inability to log in,Adding Services via My Virgin Media app
I decided to add the Sky Sports and TNT Sports offer (£39 a month for 24 months) via the My Virgin Media app 6 days ago and received an e-mail confirmation with my order number. However, the channels have not been added to my 360 box nor was I told how long it would take.
Unable to log into my virginmedia account -error IDF-12B
Hello I have been a longterm customer of virginmedia and can say that over the years I have had minimal disruption to my services and ha e only have to call support on a handful of occasions. Two to three weeks ago we began having issues, whereby we could not access any apps this was coupled with a loss of broadband. The broadband issue was quickly sorted. I later found out that there was an issue in our area. As there was an issue locally I left phoning support for about week to see if things would sort themselves out. Unfortunately, they didn't. A week ago I rang support and was told that the issue I was having was " on our side and it would be referred to IT dept". I left it there, however, the issue continued for several days after and now seems to have been sorted. I also reported that I was unable to log into my virginmedia account. This however error remains the case See below screenshot of error Can someone look into this please Many thanks
Changing the way you sign in to My Virgin Media
On 19 June I received the Email below from Virgin Media I have attempted to log i to my Virgin Media but neither the Virgin Media nor the third party Email addresses work with the password. I have tried to phone customer help but they didn't seem to know about this change. Anyone got any suggestions on how I log in to my 6 Email address? Cheers Togsy Hello, We’re making changes to the way you sign in online to My Virgin Media, as part of our commitment to keep our online spaces safe and secure. Instead of using your current email address to sign in to your account, you’ll need use your Virgin Media Mail email address. This will take effect automatically from 30/06/2025. You’ll still use your current password. Kind regards, The Virgin Media teamWEB email login not recognising email address
I have had a NTLWORLD email address for over 30 years , however, since April I have been unable to logon to web based email via VIRGINMEDIA. It appears to be since Virgin and O2 merged. I am using the same login details as I always have, as these are populated via LASTPASS. Android app is working fine. Any suggestions please.Email not sending - Correct Server Settings
Can someone please help. I am going mad with this and going round in circles. Recently my emails from my outlook app have not been sending and now emails from my desktop outlook at not sending either and I am being prompted to enter a user name and password. I rely on my emails and the only way I can send email is through the webmail. I have had a virginmedia account for years now. Emails are coming in but cannot be sent. Please help. I tried to phone 151 but there is no option for email assistance anymore. The pop up box to enter these details is consistent and it is annoying to say the least. Would it help if I uninstalled and reinstalled Outlook?
