Recent Content
VM Connect "Account is inactive or closed"
I need to order a wifi pod due to wifi black spots. Trying to get into the VM Connect app in order to run the test, however, I get the error message "account is inactive or closed". It offers me the option to sign in as a different user, but I'm already putting in the correct details.Can't register Virgin Media account
When trying to register for My Virgin Media, I cannot get past the create a password stage. I get the error "Sorry, there was a problem registering that password. Please choose a different one." I have tried different browsers and deivces, and tried changing the email and password used to log in numerous time, but still can't register. Can someone please advise me on the next steps?Unable to update Flex plan using VM app
Hi, I want to change my flex plan which I am unable to update using the VM app. I was able to do this couple of months back but it has stopped working. Whenever I have tried to remove the channel subscribed using flex, error is 'something went wrong - go to VMapp'. I want to cancel the channel subscription to avoid getting billed for next month. Need the help urgently. K**bleep**ij
Suddenly can't access my VM account
Hi, over the last few days I've been unable to access my VM account. My log-in details (email address and password haven't changed. I'm told "We've updated our password rules to make signing in even safer" When I press "Update password" and using my "[REMOVED].co.uk" address I get " You can’t reset your password online right now, as you don’t have additional details set up on your account. To reset your password, please "contact us" and one of our team will help you." I've tried "150", kept pressing various options without success. Which options will let me talk to a human? Any help with that or help with accessing my account and changing my password would be much appreciated. Peter. Mod Note: Personal details removed
New customer with no information...
Hi all, so I had a sales rep come out last week and sign me up to a fantastic deal for broadband and tv starting in July. Only issue is I've had no email correspondence from virgin. A weeks gone by and the only thing ive had is a text with pre contract attached which has my last name spelt incorrectly. On the doorstep the rep seemed to have issues with my last name and im assuming he hasn't spelt my email address correctly. Anyone know where to go from here as im unable to make a virgin media account without correct email/area code etc and currently have no information other than their services are supposed to start for me on July 1st. Cheers in advance if anyone knows anything but im going round im circles it seems trying to contact them about this.