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"Something has gone wrong on our side"
I recently joined virgin broadband and when i went "manage my settings" primarily turn parental control off its comes up with the following, no matter what app i try or if i try on my phone or PC. For note the WIFI was installed on the 17/11/25 At first i thought it was just a one night thing but nearly a week later with no service outages i dont understand ( wifi is working fantastically well in term of speeds)Can't access settings or My Virgin Media.
So firstly, I have tried to get this sorted over the phone and it got escalated to the backend engineers. They called me once and said the problem has been solved, it has not been solved. Since the 6th of November (When I had VM broadband installed at my property), I have not been able to access the settings or properly log into my account. It presents me with this message on google chrome: """ Bad Request Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit. """ And this message on the IOS app: "Oops, looks like something's gone wrong on our side. Please try again" And inspecting the element on both Edge and Google chrome I can see that it sent out a GET and got a error code 400 bad request. I have tried clearing my cookies and logging on however that also hasn't worked. I have a little more control in general on the My VM IOS app than on PC, as I can at least see the "Your package" tab and the service status. Everything breaks when I go into Settings--> Broadband--> Manage Virgin Media Settings. That's when it gives me the error message beginning with "oops". Any help would be appreciated although I feel this is a deeply technical bug on Virgin Media's side as opposed to the client side.Remember AI comes with AS
Artificial Intelligence (AI, not A1, which is a road) comes with Artificial Stupidity (AS) This is why your bots are refusing to allow me to login to my account because I am: Using the incorrect postcode. Had the same postcode for 7 years now. I will try SL4 1NJ. This is the postcode for Windsor Castle. Maybe the system does not like postcodes from poor people. Using the incorrect surname. Seems OK for the last 50+years. What would be the correct surname? Mountbatten-Windsor? Trump? Definitely not! Unfortunately I do not know what your employees fat fingered on their keyboard!
Unable to Log Into MyVirginMedia or VMConnect
Hi, Can anyone assist, I have been unable to access the above APPS for over 8 weeks on any platform. I've contacted support and have a IT ticket opened but every time I make contact they tell me it will be 'sorted' in a couple of days and nothing happens. Any advice would be appriciated. TIA
Unable to log into my virginmedia account -error IDF-12B
Hello I have been a longterm customer of virginmedia and can say that over the years I have had minimal disruption to my services and ha e only have to call support on a handful of occasions. Two to three weeks ago we began having issues, whereby we could not access any apps this was coupled with a loss of broadband. The broadband issue was quickly sorted. I later found out that there was an issue in our area. As there was an issue locally I left phoning support for about week to see if things would sort themselves out. Unfortunately, they didn't. A week ago I rang support and was told that the issue I was having was " on our side and it would be referred to IT dept". I left it there, however, the issue continued for several days after and now seems to have been sorted. I also reported that I was unable to log into my virginmedia account. This however error remains the case See below screenshot of error Can someone look into this please Many thanks
Black Friday No Option to upgrade
I have received an email giving the option to upgrade my broadband to 1gb for £3 a month without affecting my contract term. When I click through the link it takes me to a chat to us screen instead of showing the offer. I have tried again today and the same thing happened. I received the email on Monday. I have seen a similar post just now here. Don’t know if there’s a solution thanks.
Cannot sign it to VM
I have been round and round help and support for several weeks now. It started when I tried to log-in and my password was not recognised. I tried to reset by getting a link sent to that email, but the password failed there too. I wanted to check my recent bill. I asked support to reset it to an ntlworld that is my main email. They said they would do this in 24hrs. 3 days later I called again. It would be done in 24hrs they said again. As an aside they also raised a complaint. I got an email saying they had tried to contact me but I had not answered. The email even specified times. I checked all my phones and devices, no missed calls. Isn't that just very annoying. They also said they had resolved the issue by offering me extra support to understand billing. That just adds salt to the wound (as well as being gibberish). I called again. Went round in various circles but was walked through the "New" sign on procedure - allocating backup mails etc. Almost there, however when I tried to give my account details to link the emails to - THEY COULD NOT BE FOUND!!!! Another call accidently gave me a clue to all this. As I was walked through it again I found: 1. I cannot use an ntlworld address. So all my earlier calls abut reallocating in were wasted. 2. It seems likely that I cant use any of my email addresses as they are versions of my name, and not secure. They are only not secure if someone on the inside wants to do things to my account!!!! What is not secure is not being able to check the details of my bills. All my (3) email addresses are versions of my name - an early adopter and able to get those email addresses. I am unwilling to sign up for at least 2 more emails just for VM I would rather leave than do that. I think being locked out by VMs actions could constitute a breach of contract (supply) as I cant access detail of my bills. I suppose I could use an android phone with fingerprint etc but would still need to use an email address as my username. Catch 22!!!!!! So I guess they need to help or lose a customer.
