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Changing the way you sign in to My Virgin Media
On 19 June I received the Email below from Virgin Media I have attempted to log i to my Virgin Media but neither the Virgin Media nor the third party Email addresses work with the password. I have tried to phone customer help but they didn't seem to know about this change. Anyone got any suggestions on how I log in to my 6 Email address? Cheers Togsy Hello, We’re making changes to the way you sign in online to My Virgin Media, as part of our commitment to keep our online spaces safe and secure. Instead of using your current email address to sign in to your account, you’ll need use your Virgin Media Mail email address. This will take effect automatically from 30/06/2025. You’ll still use your current password. Kind regards, The Virgin Media team
Delete Virgin Media account
I've been trying to register my new account, but my email address is linked to a previous account number. The contract for the old account was cancelled, but I can still log in. I've tried updating the email address to a different one, but the verification email either new er arrives or does not work (says the link has expired). I just really need to remove my email from this inactive account so I can register my new account.Area code
Everytime I try logging in on to my virgin media account it asks me for Account Holder Last Name, Account Number, and i don’t know the Area Reference code and still haven’t received a letter from virgin media regarding that if anyone can help me out please that would be greatly appreciated
Account not logging in
I NEED HELP ASAP PLEASE :( Everytime I try logging in on the Virgin Media Website and connecting my Virgin Media account with my 02 accunt, it asks me for Account Holder Last Name, Account Number, and Area Reference, I enter the correct details. I specifically make sure that the details match with whats on the bill and also on the app as well but it is still saying that my details do not match. It has locked me out until tomorrow. I dont know what to do. someone please get back to me as soon as possible!my virgin media app/o2
Hi I have linked my virgin media app with the o2 (VM02) with my email (Gmail) then when i have gone to access my blueyonder email it says i cannot access the email as i have not linked them tried changing the email to the Gmail but then comes up with no account found you only get 5 attempts to do this before you are locked out till the next day Virgin says clear cache and wait 2 hours this did not work either Can anyone advise or help Thanks Carla
Edge browser problem on Virgin
A problem has recently cropped up in my Edge browser with the Virgin website. Some buttons, i.e. 'Chat to us now' no longer work. This seems to be related to strict Mime checking of the website script implying that the script does not strictly follow the Mime format rules. The button works correctly in Firefox browser so I will swap to that for now.Unable to stream and Visit My Virgin Media
Like a lot of people who have had accounts for 10 years plus this new Virgin Media/02 Account thing has been very frustrating not being able to stream the Premiership and NFL if i can get the answer to 2 questions it might work Account number apparently is a 9-digit number the account number I can find is 12 digits Area Number no idea why is there not an area number calculator ?? My address is [REMOVED] Thank you for your assistance