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My account has been locked since Dec 3rd
Hi, my Virgin media and o2 accounts have been locked since December the 3rd. Despite numerous phone calls and online chats it is still locked. I have called the number suggested on the page where it tells me its locked 4 times but unfortunately the operators are hard to understand and do not seem to understand me either. I need access to watch stuff on my tablet and phone and also to cancel a subscription for Disney + which I am now having to pay full price for due to the fact I cannot access the account to cancel it. If anyone else has had this issue and actually had it resolved I would appreciate any advice you can give. Thanks in advance LeeUnable to log in with VMO2 account
I am unable to log into My Virgin Media. My credentials get me into my O2 account, and let me log into the VMO2 account page. On the VMO2 ID account page, if I click to "Manage your products" I get a "Something went wrong" error. If I log into my VM account on the My Virgin Media page - I get sent to a blank screen and the URL states "error=server_error". If I try and log into the app, I get sent back to the login page. I know I am authenticating okay, because I am using my passkey, and if I don't log into my passkey it gives me a different unable to log in error. Support say they will look into this on the chat, but then never get back to me - please can anyone help?Problem with App and Virgin Media staff lying to me about “closing” an account
I first tried to become a Virgin Media customer on 14th of December 2025 but the saleswoman on phone opened me an account with a Sim. I had not requested that as I have a contract phone with 02. I asked for broadband, tv and landline. Got broadband, tv and SIM. After hours of calls on 19th December, the account was “cancelled” I got compensation for her fraudulent nonsense. Went to 02 shop on December 20th and ordered the Virgin Media package I wanted and originally asked for. I’ve had bills for SIM card account, which she had used a version of my name and a different email, similar to mine. Rang up. Said they would “close” original account( even though it’s supposed to be closed. It was installed yesterday. My problem now is I cannot access the App as it still contains details from original order. I was on phone to six people yesterday. The final guy said he has “closed” original account and it should be sorted today. It’s not. He also said I might have to use another email but I can’t do that either. I’ve uninstalled, reinstalled and it just shows old “closed” account details. Can anyone help meNew account not showing on MyVirginMedia app
So I moved house recently and got a new Virgin Media contract. However, it’s also come with a new account number. In the VirginMedia app the only address on the account is my old one and it says my account is closed. How do I update the app to show my new address and new account/contract?Email address linked to old account
I have just rejoined Virgin Media. I am still using the same email address as my old account. This therefore means that every time I login to My Virgin Media App I’m met with my old deactivated account meaning I can’t make an changes, or see any of my new account details or package contents. Can you help please?
Disappointing Service
Similar to other messages I am unable to use my Virgin email address to set up an account with Mozilla Thunderbird. I had been using Mozilla for a few years with no problems, but now find that my account has disappeared. I have tried to put it in as a new account, but it's refused. I have made a new virgin o2 password but that also does not give me access. It's a nightmare as Virgin technical are unable or unwilling to listen and help. H JonesMy Virgin Media App does not work.
My Virgin My Media App does not work. VM connect also does not work. I can only go do sign in my account on the websit. This happened after I was a week late with a payment (I forgot). Now everything is paid, but the app isn't working. I tried reinstalling apps several times, changing my password, restarting my phone, but nothing helped. What should I do? I need access to these apps.Memorable password issue
I cant get a memorable password, I try to update it but all it says is try again later, idk what the issue is but the only solution ive been given is to be sent a letter which ive requested now 2 times and never arrived, at this point i dont know what to do because i cant do anything without this password, please help otherwise ill be forced to lock all payments to virgin media
