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Changing the way you sign in to My Virgin Media
On 19 June I received the Email below from Virgin Media I have attempted to log i to my Virgin Media but neither the Virgin Media nor the third party Email addresses work with the password. I have tried to phone customer help but they didn't seem to know about this change. Anyone got any suggestions on how I log in to my 6 Email address? Cheers Togsy Hello, We’re making changes to the way you sign in online to My Virgin Media, as part of our commitment to keep our online spaces safe and secure. Instead of using your current email address to sign in to your account, you’ll need use your Virgin Media Mail email address. This will take effect automatically from 30/06/2025. You’ll still use your current password. Kind regards, The Virgin Media team
Unable to log in to my virgin media account. When linking to O2 it says email dosn't match.
Hello, I am a new customer and I am unable to log in to my virgin media account. When I click sign in it says : ''Sorry, you can't access this page''. Then it tells me to link my virgin media account to my o2 account, then it tells me that they have found my account but the email adress dosn't match. Please help.Email address still connected to old account
I have just joined Virgin Media as a new customer under my own name. The old account (same address as new account) was under my Mum's name. I am still using the same email address as my Mum's old account. This therefore means that every time I login to My Virgin Media App I’m met with my Mum's old deactivated account meaning I can’t make an changes, or see any of my new account details or package contents. Can you help please?Can't register Virgin Media account
When trying to register for My Virgin Media, I cannot get past the create a password stage. I get the error "Sorry, there was a problem registering that password. Please choose a different one." I have tried different browsers and deivces, and tried changing the email and password used to log in numerous time, but still can't register. Can someone please advise me on the next steps?
Help registering for my virgin media
Hi, Im new to virgin media and my box etc is being delivered today, I've had all my emails for direct debit confirmations etc but it will not let me sign up for my virgin media, it says my email address doesn't match after ive entered the account number name and area code, but it does. I've even ensured any capitals match which i generally don't have to normally. I'm quite tech savvy so its not that I'm being silly (i hope). Ive seen some forum questions where theyve been stuck in a registration loop, but i dont know. Thanks in Advance :)
