Forum Discussion

Oleksandra's avatar
Oleksandra
Just joined
23 days ago

My Virgin Media App does not work.

My Virgin My Media App does not work. VM connect also does not work. I can only go do sign in my account on the websit. This happened after I was a week late with a payment (I forgot). Now everything is paid, but the app isn't working. I tried reinstalling apps several times, changing my password, restarting my phone, but nothing helped. What should I do? I need access to these apps.

 

2 Replies

  • Jamaal_A's avatar
    Jamaal_A
    Icon for Forum Team rankForum Team
    22 days ago

    Hi Oleksandra 👋

    We're sorry to hear you've had trouble signing into our applications. Thank you for flagging this to us. We'll be sending you a private message to look into this further. 

    • Mickyrowland85's avatar
      Mickyrowland85
      Just joined
      16 days ago

      Hi I’m having the same issue did you manage to resolve this?