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Oleksandra's avatar
Oleksandra
Just joined
3 days ago

My Virgin Media App does not work.

My Virgin My Media App does not work. VM connect also does not work. I can only go do sign in my account on the websit. This happened after I was a week late with a payment (I forgot). Now everything is paid, but the app isn't working. I tried reinstalling apps several times, changing my password, restarting my phone, but nothing helped. What should I do? I need access to these apps.

 

1 Reply

  • Jamaal_A's avatar
    Jamaal_A
    Icon for Forum Team rankForum Team
    2 days ago

    Hi Oleksandra 👋

    We're sorry to hear you've had trouble signing into our applications. Thank you for flagging this to us. We'll be sending you a private message to look into this further.