Recent DiscussionsCan't access My Virgin Media Hi, I've been warned by Experian that one of my email addresses is being touted around online. They advised me to change the password for that address. I've been trying to get access to "My Virgin Me...SolvedNo account number or area reference I ordered my new broadband service on 9th April. Engineer install is meant to be today (24th April). In my order confirmation I was not given an account number or area reference in order for me to cr...5x hub flashing red light Tried several times for the last 5 days unplugging, resetting checking outage etc tried phoning. Can’t speak to anyone. Anybody from virgin on here can that can send an engineer out please. Can't register for My Virgin Media I've tried registering for My VM on my laptop and on the app, but every time I enter my surname, account number and area code it says 'account not found'. It's very frustrating! I can't call for help...verification email not received Hi, I've been trying to register for My Virgin Media having just became a new customer everytime I try to log in it says my email hasn’t been verified I have on multiple days pressed the button fo...Unable to register account I moved house, my old account was cancelled and a new one set up with a new account number and contract. I get emails RE bills and my contract to the original account email address. If I sign into m...Unable to see new account in app after moving house Hi, we moved home I called Virgin to help move the connection to new place. The person on the phone signed me up to a new tariff for the bundle I had. In the process a new account was created for me...MyVirginMedia showing old account after house move. Cannot register for new account. Hello, I moved house a few months ago which involved moving my Virgin Media broadband service from one area to another. On activation day at the new address activation failed and it took 3 calls to ...Solved2 x Super Hubs? Hi… Just noticed that on the My Virgin App that my “package” includes 2 x Super Hubs. Far as I can tell I only have one and have only ever had 1. (Think if I did had two I could bolt them together a...Ebilling is impossible to set, is this a nice little £1.75 a month grift by Virgin Media? I've been in touch with Virgin customer care no less than 4 times now because I cannot for the life of me switch off paper bills and go fully paperless. Last two times I was assured this was done o...
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