Recent DiscussionsHub 5x not compatible with Connect App WHY!!!!! I need to manage my children's internet access. I've was told by the sales rep this was all done though the Virgin Media Connect App. Now I'm told after 2 weeks, 5 call, and an engineer visit. Tha...Cannot sign it to VM I have been round and round help and support for several weeks now. It started when I tried to log-in and my password was not recognised. I tried to reset by getting a link sent to that email, but th...Can't access settings or My Virgin Media. So firstly, I have tried to get this sorted over the phone and it got escalated to the backend engineers. They called me once and said the problem has been solved, it has not been solved. Since the ...Email address still connected to old account. I have just rejoined Virgin Media. I am still using the same email address as my old account. This therefore means that every time I login to My Virgin Media App I’m met with my old deactivated accou...SolvedPoor Wi-Fi - how do we get the pods we are entitled to!? I am having trouble with my internet speed / connection and have called virgin multiple times to try and get the Wi-Fi booster pods that we are entitled to as it’s in our package and each time we hav...Old email address I'm trying to link my Virgin account but it is registered to an old email address I can no longer access. Is there anything I can do? I have had a message today to upgrade my TV box, but I cannot acc...Incorrect email address used so can’t get any virgin emails from account When I first registered for my broadband I used an incorrect email address that I don’t have access to, how do I change it to a one that I can get details sent to? App issue Hello, new customer here, literally Day 2. Im trying to view my account online or via the app, but I keep getting a message, seems to be a problem our side. Any ideas ? Email address linked to old account Hi there I recently started a new contract with Virgin, but my email address is linked to a previous, cancelled account. This means I cannot set up my Virgin Media App to my new account. Please can...Using App without Optimising Is there anyway I can use the App without optimising, as it’s trying to force this through. the optimisation is not fit for purpose as it constantly disconnects then reconnects devices as it’s looki...
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