Recent DiscussionsUnable to see new account in app after moving house Hi, we moved home I called Virgin to help move the connection to new place. The person on the phone signed me up to a new tariff for the bundle I had. In the process a new account was created for me...My virgin media shows inactive account Hi, the my Virgin media app and website is still linked to my old, inactive account, but I cannot find a way to change it to my new account, can anyone help with this? Online / App password reset ongoing issue Hi, I’m pretty sure this issue has been discussed before but I couldn’t find the thread. I have forgotten my password to access my online account or indeed to access the vm app. I clicked ‘forgot p...2 Superhubs showing on my account details Hi, Not an urgent one, but was a bit confused to see the app suggesting that I have 2 superhubs. Definitely only got the one, and worried that if I were ever to cancel my services that I coul...Remove TNT How on earth does one remove TNT as an add-on? It said cancel anytime but it is nowhere to be found!! Email address still connected to old account. I have just rejoined Virgin Media. I am still using the same email address as my old account. This therefore means that every time I login to My Virgin Media App I’m met with my old deactivated accou...SolvedMoving House - Evidence to remove early Cancellation Fee Hello, I am moving house and am unable to receive Virgin Media broadband at the new property so have cancelled my broadband package. An early cancellation fee will be charged to my account however, ...santander app Having problems setting up my mail app. help please Unable to register My Virgin Media account Hi, My broadband was installed yesterday but I am unable to register online with MyVirginmedia despite numerous attempts. Tried different devices/browsers and deleting cookies etc but it just hangs ...SolvedI need to re-set password on secondary email I need to re-set the password on my secondary VM email account. I can't log in with it ... because I have forgotten it. the VM site tries to force me to login using the email that is used to access...
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