Recent DiscussionsMy account has been locked since Dec 3rd Hi, my Virgin media and o2 accounts have been locked since December the 3rd. Despite numerous phone calls and online chats it is still locked. I have called the number suggested on the page where it ...Email address linked to old account I have just rejoined Virgin Media. I am still using the same email address as my old account. This therefore means that every time I login to My Virgin Media App I’m met with my old deactivated accou...Email address still connected to old account. I have just rejoined Virgin Media. I am still using the same email address as my old account. This therefore means that every time I login to My Virgin Media App I’m met with my old deactivated accou...SolvedDisappointing Service Similar to other messages I am unable to use my Virgin email address to set up an account with Mozilla Thunderbird. I had been using Mozilla for a few years with no problems, but now find that my acc...My Virgin Media App does not work. My Virgin My Media App does not work. VM connect also does not work. I can only go do sign in my account on the websit. This happened after I was a week late with a payment (I forgot). Now everything...Problem with App and Virgin Media staff lying to me about “closing” an account I first tried to become a Virgin Media customer on 14th of December 2025 but the saleswoman on phone opened me an account with a Sim. I had not requested that as I have a contract phone with 02. I as...Memorable password issue I cant get a memorable password, I try to update it but all it says is try again later, idk what the issue is but the only solution ive been given is to be sent a letter which ive requested now 2 tim...Registering my account I am trying to register my account, but it's asking for my area reference number, I know the number but to select it, there is a drop down menu of numbers to select from 1 to 34 and my number is the ...Unable to see new account in app after moving house Hi, we moved home I called Virgin to help move the connection to new place. The person on the phone signed me up to a new tariff for the bundle I had. In the process a new account was created for me...Unable to Log Into MyVirginMedia or VMConnect Hi, Can anyone assist, I have been unable to access the above APPS for over 8 weeks on any platform. I've contacted support and have a IT ticket opened but every time I make contact they tell me it...
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