Recent DiscussionsRemember AI comes with AS Artificial Intelligence (AI, not A1, which is a road) comes with Artificial Stupidity (AS) This is why your bots are refusing to allow me to login to my account because I am: Using the incorrect p...Unable to Log Into MyVirginMedia or VMConnect Hi, Can anyone assist, I have been unable to access the above APPS for over 8 weeks on any platform. I've contacted support and have a IT ticket opened but every time I make contact they tell me it...Unable to log into my virginmedia account -error IDF-12B Hello I have been a longterm customer of virginmedia and can say that over the years I have had minimal disruption to my services and ha e only have to call support on a handful of occasions. Two t...I can not pay outstanding bill I can not pay outstanding bill, online or on phone due to my account being closed, or set up direct debit, i am happy to pay please help me pay. thanks SolvedBlack Friday No Option to upgrade I have received an email giving the option to upgrade my broadband to 1gb for £3 a month without affecting my contract term. When I click through the link it takes me to a chat to us screen instead o...Black Friday deal. No option to upgrade package I received an email advertising Black Friday deals, with an option to upgrade to 1 gig Broadband for an extra £3 per month. When I try to do this online I am sent to a screen that says Looking for an...SolvedCannot sign it to VM I have been round and round help and support for several weeks now. It started when I tried to log-in and my password was not recognised. I tried to reset by getting a link sent to that email, but th..."Something has gone wrong on our side" I recently joined virgin broadband and when i went "manage my settings" primarily turn parental control off its comes up with the following, no matter what app i try or if i try on my phone or PC. Fo...Unable to see new account in app after moving house Hi, we moved home I called Virgin to help move the connection to new place. The person on the phone signed me up to a new tariff for the bundle I had. In the process a new account was created for me...Hub 5x not compatible with Connect App WHY!!!!! I need to manage my children's internet access. I've was told by the sales rep this was all done though the Virgin Media Connect App. Now I'm told after 2 weeks, 5 call, and an engineer visit. Tha...
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