Recent DiscussionsMoved house and account still not active I recently moved house and my account when I log in to the My Virgin app is still displayed as the old one. I'm unable to access the new account as the email is the same. Just moved house and can't register because my email is in use Hi. I just moved house and went through the process to move my services to my new property. For what ever reason my old account appears to be closed and has a closing bill statement when I log in to ...Unable to register account Had virgin media installed last week. I have attempted to register for an account on the virgin media app numerous times but I keep getting cannot find account error message. Unable to see new account in app after moving house Hi, we moved home I called Virgin to help move the connection to new place. The person on the phone signed me up to a new tariff for the bundle I had. In the process a new account was created for me...My virgin media shows inactive account Hi, the my Virgin media app and website is still linked to my old, inactive account, but I cannot find a way to change it to my new account, can anyone help with this? Online / App password reset ongoing issue Hi, I’m pretty sure this issue has been discussed before but I couldn’t find the thread. I have forgotten my password to access my online account or indeed to access the vm app. I clicked ‘forgot p...2 Superhubs showing on my account details Hi, Not an urgent one, but was a bit confused to see the app suggesting that I have 2 superhubs. Definitely only got the one, and worried that if I were ever to cancel my services that I coul...Remove TNT How on earth does one remove TNT as an add-on? It said cancel anytime but it is nowhere to be found!! Email address still connected to old account. I have just rejoined Virgin Media. I am still using the same email address as my old account. This therefore means that every time I login to My Virgin Media App I’m met with my old deactivated accou...SolvedMoving House - Evidence to remove early Cancellation Fee Hello, I am moving house and am unable to receive Virgin Media broadband at the new property so have cancelled my broadband package. An early cancellation fee will be charged to my account however, ...
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