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Si_N's avatar
Si_N
Joining in
23 days ago
Solved

Adding Services via My Virgin Media app

I decided to add the Sky Sports and TNT Sports offer (£39 a month for 24 months) via the My Virgin Media app 6 days ago and received an e-mail confirmation with my order number. However, the channels have not been added to my 360 box nor was I told how long it would take.

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MyVirginMedia
Sports channels
  • Gareth_L's avatar
    Gareth_L
    23 days ago

    Hello Si_N.

    Thanks for your first post and welcome to our community.
    Sorry to hear you're still waiting for the additional content to be added. 
    I'd like to investigate this for you and see if we can get this sorted from here. Package changes are not something we usually deal with in our community. 
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check the envelope at the top right of your screen, that would be great. 
    Gareth_L

     

1 Reply

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    23 days ago

    Hello Si_N.

    Thanks for your first post and welcome to our community.
    Sorry to hear you're still waiting for the additional content to be added. 
    I'd like to investigate this for you and see if we can get this sorted from here. Package changes are not something we usually deal with in our community. 
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check the envelope at the top right of your screen, that would be great. 
    Gareth_L