Forum Discussion

BarryH001's avatar
BarryH001
Tuning in
6 months ago
Solved

Netflix with ads

I recently renewed my contract with the same package. However my Netflix package has changed from Standard to Standard with adverts. Please can this be locked into as I’m under the impression that I was to retain the same terms and conditions.

  • Lee_R's avatar
    Lee_R
    6 months ago

    Hi BarryH001 thanks for getting back to me privately.  
    This is just a quick note to confirm you're satisfied with the response and efforts of the forum team? Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
    Regards
    Lee_R

16 Replies

  • BarryH001's avatar
    BarryH001
    Tuning in
    6 months ago

    The same thing happened to me when I renewed my contact with the same package. Is there anything that can be done to rectify this? Thanks 

    • japitts's avatar
      japitts
      Very Insightful Person
      6 months ago

      It's usually better to start a new post explaining your issues, than add onto someone else's - it looks like yours has been split off into a new thread and has thus lost its context.

      What's the issue you have with your VM service/contract?

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      6 months ago

      Hi BarryH001, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're sorry to hear you're having issues with your contract renewal. As mentioned by japitts, your thread has been split so we're unsure on what the issue you're having is. Can you please pop back and expand on the issues you're having so we can offer some support?

      Many thanks, 

    • BarryH001's avatar
      BarryH001
      Tuning in
      6 months ago

      Thanks for the responses. I have created a new thread.

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    6 months ago

    Hi BarryH001 thanks for posting and welcome back to our community.

    Sorry to hear of any confusion around your package renewal. I'd like to take a look on your behalf. I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R

    • Lee_R's avatar
      Lee_R
      Icon for Forum Team rankForum Team
      6 months ago

      Hi BarryH001 thanks for getting back to me privately.  
      This is just a quick note to confirm you're satisfied with the response and efforts of the forum team? Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
      Regards
      Lee_R

  • Dannyk50's avatar
    Dannyk50
    Joining in
    4 months ago

    Just happened to me too. I watch Netflix quite a lot and don't want interruptions from ads. Have just renewed contract, asking for exactly the same services as before (had Netflix Standard) but misled on this issue like the previous people posting on this thread and have had an email informing me of the downgrade to Netflix Standard with ads. Please advise how to get this sorted out.

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      4 months ago

      Hi Dannyk50 👋 Thank you for your post and welcome to the Virgin Media Community 😀

      We're sorry to hear about what's happened 😔

      In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      Regards,
      Daniel

      • Tayswain's avatar
        Tayswain
        Joining in
        2 months ago

        Hi, I have the same problem as all the above people. I renewed my contract and was promised everything would stay the same, but they downgraded my Netflix Standard to Netflix with ads. Please can you advise me on how to get this sorted. Thanks in advance. 

        Regards, 

        Lynne 

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      4 months ago

      Hi Dannyk50, thank you for speaking to us via private message.

      If you have any further issues or queries, please don't hesitate to contact us.

      Regards,
      Daniel

  • Anne9's avatar
    Anne9
    On our wavelength
    4 months ago

    This happened to me too. I renewed my contract with the same package today but can see that I now have Netflix Standard with Adds rather than Netflix Standard. Is there anything I can do about this?

  • Kahlonamrit08's avatar
    Kahlonamrit08
    On our wavelength
    16 days ago

    I have started a new thread about my issue with VM and Netflix. I renewed back In Jan 2025. At renewal I kept everything the same as thats what it stated on the app 'no changes' fast forward May 2025 and received an email to state id be moving to Netflix with ads which is not what I agreed or definitely what I am paying for. Can anyone help. I understand if it was like a month into my contract but we are 5 months in which is not acceptable.

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      16 days ago

      Hi Kahlonamrit08,

      Thanks for your post here in the Community. 

      I've just replied to your thread here: Netflix changed 5 months into contract.

      Please make sure you are only posting once about your issue. If you need to update the thread then just reply to your original thread rather than creating a new one. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.

      Have a look at my reply on the other thread and stick with that one so we keep all the information in one place. 

      Thanks,