Forum Discussion

BarryH001's avatar
BarryH001
Tuning in
2 months ago

Netflix with ads

I recently renewed my contract with the same package. However my Netflix package has changed from Standard to Standard with adverts. Please can this be locked into as I’m under the impression that I was to retain the same terms and conditions.

  • Lee_R's avatar
    Lee_R
    2 months ago

    Hi BarryH001 thanks for getting back to me privately.  
    This is just a quick note to confirm you're satisfied with the response and efforts of the forum team? Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
    Regards
    Lee_R

  • BarryH001's avatar
    BarryH001
    Tuning in
    2 months ago

    The same thing happened to me when I renewed my contact with the same package. Is there anything that can be done to rectify this? Thanks 

    • japitts's avatar
      japitts
      Very Insightful Person
      2 months ago

      It's usually better to start a new post explaining your issues, than add onto someone else's - it looks like yours has been split off into a new thread and has thus lost its context.

      What's the issue you have with your VM service/contract?

    • Kath_P's avatar
      Kath_P
      Forum Team
      2 months ago

      Hi BarryH001, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're sorry to hear you're having issues with your contract renewal. As mentioned by japitts, your thread has been split so we're unsure on what the issue you're having is. Can you please pop back and expand on the issues you're having so we can offer some support?

      Many thanks, 

    • BarryH001's avatar
      BarryH001
      Tuning in
      2 months ago

      Thanks for the responses. I have created a new thread.

  • Lee_R's avatar
    Lee_R
    Forum Team
    2 months ago

    Hi BarryH001 thanks for posting and welcome back to our community.

    Sorry to hear of any confusion around your package renewal. I'd like to take a look on your behalf. I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R

    • Lee_R's avatar
      Lee_R
      Forum Team
      2 months ago

      Hi BarryH001 thanks for getting back to me privately.  
      This is just a quick note to confirm you're satisfied with the response and efforts of the forum team? Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
      Regards
      Lee_R