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Bonnie4's avatar
Bonnie4
Tuning in
10 months ago
Solved

Netflix incorrectly added to my account

I have had Netflix added onto my Virgin media bill since October I have been trying since then to get a virgin media to remove it. Virgin media tell me to ring Netflix Netflix tell me I do not have an account with them and they cannot help me and tell me to ring virgin media I ring virgin media and I get nothing but rude stuff who pretend that they will help you and do nothing to help you and don't listen to a word you say. I have now gone to the ombudsman but now Virgin media are telling the ombudsman that I need to get in touch with Netflix to remove Netflix from my Virgin media bill The Netflix website tell us if it's been added to our bill incorrectly it's up to Virgin media to remove it I do not have a Netflix account I cannot remove it this is the worst company I've ever dealt with in my whole life as soon as my contract expired I will never go to Virgin media ever again and I'll be cancelling my contract in the meantime I need Virgin media to correct my record and remove the Netflix without any further delay I would make sure I recommend everyone I know to never ever go with Virgin media They're the worst company I've ever dealt with in my whole life The customer service is absolutely below zero. I may be going to see my MP over this or take legal action.

  • Hi Bonnie4 

    If you can reply to my colleagues PM, they'll be able to assist further.

  • Hi Bonnie4 👋.

    Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues that you have had with Netflix. So that we can look into this further for you we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina

    • Fedup210's avatar
      Fedup210
      Just joined

      Can't log into the forum so about to set up another account under a different email address I can't find the envelope to contact you

      • Fedup210's avatar
        Fedup210
        Just joined

        Virgin media has added Netflix premium to my account without my request I must have called them about two dozen times email their complaints department customer resolutions team ombudsman Virgin media tell me to call Netflix to get it removed Netflix have confirmed what I knew that I don't have a Netflix account They cannot do anything It's up to Virgin media to sort out Virgin media constantly lie to me and tell me that they will correct it and don't I'm now up to the point of going to see my MP or take legal actions against Virgin media cuz I'm absolutely sick of it worst company I have ever dealt with. I will be cancelling my contract as soon as I can find another internet supply.

    • Bonnie4's avatar
      Bonnie4
      Tuning in

      There is no envelope under my profile icon to send a private message

    • Bonnie4's avatar
      Bonnie4
      Tuning in

      There is no facility on here to private messaging there is nothing under my profile or envelope and you can please screenshot me of where I can find this

  • Top right there's 4 icons. The first is Question Mark which links to the FAQs. The second is the bell for notifications. The third is an envelope for PMs

    • Bonnie4's avatar
      Bonnie4
      Tuning in

      Thank you however I cannot find 4 icons on the top right.

      • Vikki_M's avatar
        Vikki_M
        Forum Team

        Hi Bonnie4, can you send us a picture please of what you can see in the top right of the page when you are logged in? The envelope should be there with a 1 attached as we've sent you one private message. 

  • benidoine's avatar
    benidoine
    On our wavelength

    Yes - go to your MP. You are not the only one.  This happened to me also and Virgin are refusing to accept that the problem lies with them.

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi Bonnie4 

    If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox for your PM.

    If you are on a mobile/tablet device then click on the little circle icon in the top right  and then select 'Messages'