Netflix incorrectly added to my account
I have had Netflix added onto my Virgin media bill since October I have been trying since then to get a virgin media to remove it. Virgin media tell me to ring Netflix Netflix tell me I do not have an account with them and they cannot help me and tell me to ring virgin media I ring virgin media and I get nothing but rude stuff who pretend that they will help you and do nothing to help you and don't listen to a word you say. I have now gone to the ombudsman but now Virgin media are telling the ombudsman that I need to get in touch with Netflix to remove Netflix from my Virgin media bill The Netflix website tell us if it's been added to our bill incorrectly it's up to Virgin media to remove it I do not have a Netflix account I cannot remove it this is the worst company I've ever dealt with in my whole life as soon as my contract expired I will never go to Virgin media ever again and I'll be cancelling my contract in the meantime I need Virgin media to correct my record and remove the Netflix without any further delay I would make sure I recommend everyone I know to never ever go with Virgin media They're the worst company I've ever dealt with in my whole life The customer service is absolutely below zero. I may be going to see my MP over this or take legal action.
Hi Bonnie4
If you can reply to my colleagues PM, they'll be able to assist further.