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Donendusted's avatar
Donendusted
Tuning in
7 months ago
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Mega bundle including netflix. Do I cancel my existing Netflix account?

Just signed up for new mega tv bundle which includes Netflix standard with ads. Activation email received. - v efficient. I already have Netflix standard without ads. for which I pay separately.  I use the same email address for both Netflix and Virgin.
Question: do I wait for the activation link to work before I cancel my existing account with Netflix? (Next payment to Netflix due in 10 days). And how do I upgrade my Virgin Netflix to ad-free and pay the difference?

 

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    7 months ago

    Hi Donendusted, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    If you've activated Netflix under the same email address, the account will stay active and the payment will just be paid by Virgin Media instead of being taken from your card. 

    In terms of upgrading, you can do this via your Netflix account or through My Virgin Media. Once upgraded, the additional will be charged to your Virgin Media account each month. 

    Let us know if you have any further issues. 

    Thanks, 

    • Donendusted's avatar
      Donendusted
      Tuning in
      6 months ago

      Hi Kath. Thanks for replying.
      Virgin are including standard with ads as part of my bundle. I currently have standard without ads. 
      if I activate the link, will my current ad free account come over to Virgin and I will simply pay the £6 difference through my virgin media bill?

      • Ashleigh_C's avatar
        Ashleigh_C
        Icon for Forum Team rankForum Team
        6 months ago

        Thank you Donendusted  for popping back to us, to confirm if you accepted the new deal then your Netflix account would switch over to a Netflix with Ads profile per the contract

    • Donendusted's avatar
      Donendusted
      Tuning in
      6 months ago

      Have clicked the link. So far so good. 
      Thanks Kath. 

    • Stevo7's avatar
      Stevo7
      Joining in
      6 months ago

      Hi there, I can’t seem to be able to sign into Netflix, it doesn’t recognise my email and password, I don’t appear to have ever received any activation code, I have gone in via the Netflix app and tried signing in and joining but neither work. Not sure what to do next.

      • Alex_RM's avatar
        Alex_RM
        Icon for Forum Team rankForum Team
        6 months ago

        Hi Stevo7,

        Thanks for posting and welcome to our community 😊

        Sorry to see you're having some issues registering for Netflix, so I can get a few more details from you, I've popped you over a private message.

        Alex_Rm

  • Daviemn's avatar
    Daviemn
    Joining in
    26 days ago

    Hi,

    I now have Netflix with ads on my Virgin Media package. For some reason Netflix have came in and are now charging me with ads. Do I cancel Netflix or can you communicate with them? I don't want to be paying for the Netflix service twice

     

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      26 days ago

      Hello Daviemn,

      Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your Netflix account. Are you using the same Netflix account via Virgin as you before you had this added to your package? If so, this would have added Virgin Media as the payment method and you would only be charged once. If you're using different accounts you would need to cancel the account that isn't connected to your Virgin Media services directly with Netflix.

      Kind Regards,

      Steven_L

      • Daviemn's avatar
        Daviemn
        Joining in
        25 days ago

        Hi,

         

        It's all the same Netflix account, no change. I used to pay for Netflix through Entertainment services on VM before I had it on my package. I've now cancelled with Netflix direct. Because I've paid Netflix direct, I have it with them until 29/5/25.

        I hope this does not affect my viewing of Netflix from then on. Can you check I have it with VM. If not, can you please communicate with Netflix, like you used to when I had it on entertainment services. 

  • Daviemn's avatar
    Daviemn
    Joining in
    24 days ago

    That's why I have contacted you and that's why i have cancelled Netflix directly. They, Netflix, have just charged me again. Rather than "all we can do is wait and see what happens", can you check whether VM have been in touch with Netflix to set it up with VM.

    I had an account direct with Netflix years ago before VM took it on.

     

     

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      24 days ago

      We don't get in touch with Netflix to set things up, we send an activation email for you to set it up.

      If the Netflix account is currently active, it won't allow the activation as it's already active. As you've mentioned in your post that you've cancelled with Netflix directly, we'll need to wait until the Netflix account is de-active. Your Netflix billing period will likely differ to your Virgin Media billing period. You should be able to view this date within your Netflix account. 

      If you pop back to us once your Netflix account isn't working, we can then arrange for an activation email to be sent for you to activate things.

      Many thanks,