Forum Discussion

parkesmp's avatar
parkesmp
Just joined
6 hours ago

Netflix Activation

Hi Everyone,

I’ve got Netflix free as part of my package but I never received an activation email. I was already a Netflix customer at the time I moved to virgin media.

On Sunday I spoke with Virgin via chat and was promised an activation email would be received within 24hrs! Nothing arrived.

on Monday via chat again promised 24hrs and nothing arrived. 

On chat again Tuesday then told it will take upto 5 days but it’s Friday night now and I have zero faith anything will arrive or change.

i can’t activate via the entertainment services page as that just gives a generic error.

also raised via phone (almost impossible to speak with an actual person) with complaints team but again can’t see anything arriving on a Saturday/Sunday so we won’t be watching Netflix is my guess.

Has anyone got any advice or been through similar. Starting to regret the move away from SKY.

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netflix

1 Reply

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    3 hours ago

    Hello parkesmp,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your Netflix activation. 

    I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
    Kind Regards,
    Steven_L